Job Overview
Join our dynamic hospitality team as a Night Auditor and Front Desk Agent, where your energy and hospitality expertise will shine! In this pivotal role, you will be the welcoming face of our hotel during overnight hours, ensuring seamless guest experiences while managing administrative and operational tasks. Your enthusiasm for guest service, combined with your organizational skills, will help create memorable stays for our guests. This position offers a unique opportunity to blend customer service excellence with hotel management responsibilities, all while working in a lively, fast-paced environment that values your contributions.
Duties
- Greet and assist guests with check-in and check-out procedures efficiently and warmly, ensuring a positive first impression.
- Handle guest inquiries, requests, and complaints with professionalism and a friendly attitude to enhance guest satisfaction.
- Conduct nightly audits of hotel accounts, verifying transactions, balancing registers, and preparing financial reports to ensure accuracy.
- Manage multi-line phone systems with excellent phone etiquette, directing calls appropriately and providing information as needed.
- Maintain security by monitoring CCTV surveillance, conducting safety checks, and controlling access to the property during overnight hours.
- Update and maintain guest records accurately within the hotel management system, ensuring data privacy and integrity.
- Collaborate with housekeeping and maintenance teams to address guest needs promptly and uphold hotel standards of cleanliness and safety.
Requirements
- Proven experience in hospitality management or hotel front desk operations; previous night audit experience is highly preferred.
- Strong customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are a plus.
- Knowledge of hotel management systems, multi-line phone systems, and guest relations techniques.
- Exceptional organizational skills with attention to detail for financial audits and record keeping.
- Ability to handle stressful situations calmly while maintaining a positive attitude and professional appearance.
- Flexibility to work overnight shifts in a resort or hotel setting; availability during weekends and holidays is desirable.
- A background in hospitality management or related fields is advantageous; previous front desk or guest services experience is ideal. Embark on a rewarding career where your passion for hospitality makes every guest feel valued! We are committed to fostering an inclusive environment that celebrates diversity and promotes growth—your energy can truly make a difference here!
Job Types: Part-time, Permanent
Pay: From $15.00 per hour
Benefits:
Work Location: In person
