The Job
As the Host/Support Staff, you create the first impression of AquaTerra, warmly welcoming guests, managing reservations, and ensuring a smooth seating flow. You’ll also assist with room service and take-out orders, helping deliver a seamless, guest-focused dining experience.
*This position is being posted to fiil a current vacancy in our organization.
What You'll Do
- Create a positive, professional, and welcoming impression for all guests.
- Manage the flow of the dining room and lounge to ensure smooth seating and service transitions.
- Operate the computerized point-of-sale (POS) system accurately and efficiently.
- Assign tables, seat guests promptly, and present menus with warmth and professionalism.
- Answer the telephone courteously and assist with inquiries, reservations, and take-out orders.
- Prepare and complete guest orders from the Grab ’n Go bar and take-out service.
- Deliver room service orders promptly and courteously, ensuring presentation standards are met.
- Conduct floor sweeps to collect trays, dishes, and glassware from hotel lobbies and public areas.
- Coordinate with other departments to arrange special requests and ensure a seamless experience for VIP and Elite guests.
- Assist in clearing and cleaning tables to prepare for the next guests.
- Maintain cleanliness and organization of the host stand, dining areas, and service zones.
- Demonstrate hotel and brand standards of service at all times.
- Provide guests with up-to-date information on restaurant promotions, hotel amenities, and local events.
The above areas of responsibility are not all inclusive and may be amended from time to time.
Who We're Looking For
- Minimum Grade 10 education
- Previous server/host experience
- Smart Serve certification required
- Excellent interpersonal and customer relations skills
- Must be able to communicate clearly and professionally in English, both verbally and in writing
- Strong decision making and problem-solving skills
- Possess a high degree of enthusiasm, initiative, and professionalism
- Ability to work under pressure while maintaining tact and diplomacy
- Must possess the ability to communicate effectively within a diverse team environment.
- Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests.
- Must be flexible to mornings, days, evenings, weekends, holidaysa
Why Join Us?
- Earn an hourly rate of $17.60, including tips
- Join a supportive team that values your skills, dedication, and growth.
- Advance your career through hands-on experience and clear development opportunities.
- Be part of a reputable hotel known for delivering exceptional guest service and quality.
- Enjoy job stability, competitive benefits, and flexible scheduling that supports work-life balance.
- Create meaningful, memorable experiences for guests from all over the world.
At Delta Hotels by Marriott Kingston Waterfront, your work matters — every day you’ll contribute to a team committed to excellence and making every guest’s stay extraordinary. Join us and be part of something special!
Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality experiences, supporting our associates in meaningful ways, positively impacting the community and integrating sustainable tourism into every part of our business.
Working for our Delta Hotels by Marriott Kingston Waterfront property allows for many growth and development opportunities in each department and property, participating in fun, inclusive employee events, access to discounted Kingston Frontenacs Hockey Tickets, group insurance benefits for full-time employees, hotel discounts for you, your family and friends, and more!
We are committed to contribute to a systemic change in equity, diversity, and inclusion. Diamond Hotels is proud to be an equal opportunity employer. We commit to identify, prevent, and eliminate discrimination and harassment in all its forms with respect to race, color, ancestry, place of origin, physical or mental disability, sex, gender identity or expression, sexual orientation, age, religion, political belief, marital status, or family status of that person or that group or class of persons.
We are further committed to compliance with all fair employment practices relating to citizenship and immigration status. In recruiting for our team, we want to know more about the collective sum of your experiences, knowledge, innovation, self-expression, and talent that you invest in your work. We encourage members of designated groups and Indigenous Peoples to self-identify and apply.
We will also make accommodation available to job applicants with disabilities in the recruitment process. During this process, if an applicant requests accommodation, please contact Human Resources at 613-650-5420 and we will consult with the applicant and arrange for a suitable accommodation that takes into account the applicant’s accessibility needs.
Pay: $17.60 per hour
Benefits:
- Company events
- Discounted or free food
Work Location: In person
