Bilingual Credit Representative
Ennis Fabrics
Edmonton, AB

Position Title: Credit Representative (French Bilingual)

Department: Finance / Credit

Reports to: Credit Manager

Posting date: October 2019

Position Summary:

The Credit Representative position reports to the Credit Manager and is responsible for the credit collection and customer account maintenance function for their assigned territory. This will be accomplished in a prompt and courteous manner while following the guidelines set out within the Credit Policy.

Primary Responsibilities:

  • Facilitate credit collection process and ensure adherence to credit policy.
  • Investigate and resolve customer inquiries and statement discrepancies.
  • Reconciliation and follow-up on unmatched and outstanding invoices.
  • Evaluate customer credit terms and recommend changes where necessary.
  • Monitor credit queues to ensure service level agreements (SLA’s) are met.
  • Maintain A/R aging and DSO targets.
  • Facilitate issue escalation process.
  • Make credit decisions on holding or releasing orders for problematic accounts.
  • Propose account clean-up adjustments and write-offs.
  • Maintain updated customer records.
  • Monitor A/R aging report and identify accounts needing attention.
  • Assist with internal inquiries.
  • Maintain shared accounts receivable inbox.
  • Investigate issues that arise from bank reconciliations and trace payments.
  • Backfill positions to cover vacation and sick time as required.
  • Provide support and backup to other functional areas within Finance as required.
  • Complete various ad hoc projects as required.


  • High School Diploma or equivalent.
  • Post-secondary education is an asset.
  • French language fluency is mandatory.
  • Prior accounts receivable/credit experience is an asset.
  • Strong computer literacy skills; experience using an ERP system is highly desirable.
  • Experience using SAGE is an asset.
  • Proficient in Microsoft Office applications including Outlook, Word, and Excel.
  • Knowledge of applicable data privacy practices and laws.
  • French language capability is an asset.

Proven Skills, Abilities, and Attributes:

  • Strong attention to detail with a healthy dose of curiosity to identify and resolve issues.
  • Fast learner.
  • Driven, self-motivated and results-oriented.
  • Strong analytical and problem-solving skills.
  • Ability to effectively prioritize and execute tasks within deadlines.
  • Ability to multi-task and manage within interruptions.
  • Good communication skills – communicates with Credit, Accounts Payable, Finance/Accounting, Sales Professionals, Cross-functional Stakeholders, and Customers.

Working Conditions:

  • Business casual office environment.
  • Family atmosphere.
  • Possible shift work for coverage within department hours of 6:00am to 5:00pm.
  • Possible work during statutory holidays.

Job Type: Full-time


  • Collections: 2 years (Preferred)


  • English (Required)
  • French (Required)