Business Systems Coordinator
City of Winnipeg
Winnipeg, MB
The Business Systems Coordinator will continuously identify and pursue productivity and technology-related process improvement opportunities involving new or existing technologies. This position is responsible for the Municipal Accommodations Division’s (MAD) technological development and solutions by striving to improve all MAD technology and systems of the Division and supporting the business by applying multi-functional subject matter expertise of business processes, systems and integration that spans multiple business functions in order to seek continuous improvement and innovation. The Business Systems Coordinator will be the functional expert on the specified applications and will be the point of contact/liaison between the Division and Corporate Support Services.

As the Business Systems Coordinator you will:
Provide overall System Administration and Support to the software exclusive to the Municipal Accommodations Division such as MAXIMO, VFA, YARDI, ARCHIBUS, Revenue, Recovery and Chargeback software and other Division systems.
Be responsible for License Management for all applicable software.
Monitor and assess the overall data integrity of MAD major applications/systems on an ongoing basis to ensure conformity with all City policies, directives and legal requirements under stature are being adhered to all City policies, directives and legal requirements under stature are being adhered to.
Liaise with other Division branch heads and technical support providers for applications used within the Division regarding upgrades, updates and implementation of new versions of application software and provide training, as required.
Collect and merge data from Division applications to generate reports as requested, i.e. for Maintenance, Project Services, Property Management, Operations and Finance.
Design, development and deployment of Divisional systems, including development of computer applications and subsequent maintenance as they relate to Division specific systems.
Meet with users to determine current practices, identify potential improvement areas, and identify potential solutions.
Develop system descriptions and specifications for service delivery and reporting, i.e. Business Requirement Specification, for sign-off or as documented, and provides documentation relative to systems and processes.
Ensure business systems are meeting prescribed results through performance measurement and taking corrective action as required.
Review work for accuracy and reasonability, and to ensure that Divisional requirements, as well as Corporate requirements are met and financial issues are brought to the attention of Superintendents.
Work directly with appropriate Division personnel and project stakeholders to understand project concepts, objectives, scope and approach including management of project dependencies with our units or projects.
Provide technical support for special projects together with the Superintendent of Building, Asset Operation & Energy Management, and in the absence of the Superintendent, act on technology related matters.
Be responsible for Special Projects which may involve systems analysis, development and design, systems and process testing, development of complex spreadsheets, activity costing, etc.

Your education and qualifications include:
Diploma in Computer Science.
Bachelor’s Degree in Computer Science, Commerce, Business Administration or Industrial Engineer, an asset. Thirty-six (36) months prior related work experience with extensive experience analyzing business requirements and coordinating projects, working with a variety of divisional and departmental systems such as MAXIMO along with implementation, testing and training experience.
Demonstrated experience with SQL.
Demonstrated experience with Crystal Reports.
Good understanding of interfaces in order to work with Departmental integration systems and ability to resolve interface problems.
Demonstrated experience preparing training materials and training staff.
Knowledge of IT policies and procedures would be an asset.
Demonstrated experience in researching and analyzing software programs.
Knowledge of work management and reporting applications used in the service delivery based organizations.
Ability to analyze and evaluate system logs and troubleshoot problems.
Demonstrated ability to identify information needs of staff and management and to integrate into an appropriate reporting system.
Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements.
Proven experience of critically evaluating information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Demonstrated ability in preparing, and/or analyzing and interpreting, financial and statistical reports.
Demonstrated ability to establish and maintain effective working relationships with others.
Demonstrated ability to prioritize tasks being worked on at the same time and in setting and meeting deadlines.
Demonstrated ability to initiate action with limited supervision and instruction.
Strong knowledge of business applications with the ability to develop and implement new systems.
Demonstrated ability to communicate effectively orally and in writing.
Ability in preparing reports for senior management.
Demonstrated ability to maintain confidentiality in a professional manner.

Conditions of employment:
A Police Information Check satisfactory to the employer will be required from the successful candidate at their expense. Information regarding the electronic Police Information Check online system can be found at:
Must possess and maintain a valid Manitoba Class 5 Driver's Licence.
Must provide a vehicle for transportation while on City business subject to the terms and conditions of the City of Winnipeg Transportation Policy.
The successful applicant will be required to work outside regular hours, as required.
Strong knowledge of the Department, including all policies and procedures is expected within 12 months.
Strong knowledge of the Divisions current work management and reporting system (MAXIMO) is required within 12 months.

Citizen & Customer Focus
Respecting Diversity
Ethics and Values
Integrity and Trust
Results Oriented