Senior Customer Experience Strategist
Bond Brand Loyalty
Mississauga, ON
At Bond we design innovative solutions for our clients, helping them build ever-stronger loyalty to their brands. That can take us in some pretty amazing directions, and as a Senior Customer Experience Strategist you’ll have your hands on the wheel as we drive the future of loyalty through memorable employee and customer experiences.

Do you love working with clients? Are you looking for an opportunity to be a strategic consulting partner to our clients and develop unique solutions that deliver real business results? Then we want you to join our dynamic team.

A typical day in this role might include:
Partnering with clients from a variety of industries and countries to understand their needs and develop individualized solution blueprints
Building a strong, collaborative relationship with our clients, challenging and pushing them as appropriate
Partnering with Account Directors to identify client business objectives, and develop and recommend appropriate strategies
Operating in the white space, applying thought leadership and strategic thinking to client needs
Creating solutions that meet our client’s business needs across the disciplines of learning & development, customer experience, service design, culture change and change management
Developing Governance Models for clients to manage their initiatives on an ongoing basis
Applying human-centered design principles and neuroscience to the design and development of customer and employee experience solutions
Providing leadership and direction to colleagues working on the delivery of a client project, ensuring the client remains at the centre of all that we do
Collaborating with colleagues in the Communications, Incentives/Loyalty, Events, Research, Analytics, and Digital practices to design and execute holistic strategy and solutions
Working with Research and Analytics teams to develop KPI’s, measurement baselines and qualitative and quantitative measurement startegies
Keeping abreast of industry and sector trends
Providing mentorship to team members and colleagues

Do these statements describe you?

I’m passionate about working with clients, understanding their needs and developing solutions that exceed their expectations
I take time to understand how clients like to work and communicate and tailor my approach accordingly
I have over 7 years of experience in designing and developing meaningful experiences for customers and employees alike
I work independently and with confidence and galvanize teams around a common client purpose
I always stay ahead of new trends and am excited about the future of customer experience
I can effortlessly move from sweating the details to focusing on the bigger picture
I am a catalyst of both ideas and action
I have a desire and ability to travel as needed
When I work on a project, big or small, I’m driven by two words: Own it
I work hard to inspire the best in my team and myself
Plan and Adapt. Always keeping the client objectives in mind. That’s Me
I have built relationships that go beyond day to day business

Why Join Us?

We’re 400(ish) people working tirelessly together to create memorable experiences that make the world a more loyal place. You’ll be joining a hyper-talented team with a galaxy of skillsets ranging from research to creative to digital and beyond. You’ll have an excellent opportunity to grow, learn and make an impact as we tackle some of our client’s biggest business challenges.

If you’re looking to build your career, build your skills and build bonds apply today!