Are you looking for a full-time career and the opportunity to work in a growing dealership?
Nortrux Inc. has one exclusive opening for a passionate, customer-oriented Service Advisor. Employees are the driving force of our achievements, and we believe in having the right person in the right position. We know that employee growth is the key to continued engagement and fulfillment. Nortrux Inc. offers an open, honest work environment with a true work-life balance.
POSITION SUMMARY
Reporting to the Service Manager, the Service Advisor uses exceptional client-focused communication to help identify required maintenance work and establish and maintain a positive learning relationship with our client base. The service advisor is responsible for the booking of service appointments, working with the Shop Foreman(s) to organize the workflow of the service department, accurate paperwork processing, receiving payments, invoicing, and providing top-notch customer service both in person and on the phone. The current Edmonton facility’s operating hours are Monday to Friday 7:30 am to 11:00 pm and Saturday 8:00 am to 4:00 pm.
**Successful candidates will be required to pass a pre-employment medical including drug, alcohol and Fitness to Work testing**
DUTIES AND RESPONSIBILITIES:
- Provide exceptional client-focused customer service in person, on the phone, and via email communication.
- Schedule service appointments with external and internal customers.
- Complete detailed, clear, and concise work orders.
- Maintain a clean and organized service counter.
- Provide ongoing communication with customers regarding the status of their repair.
- Communicate all findings and the cost-of-service work being performed to the customers.
- Accurately and correctly enter information into the database.
- Obtain payment from customers for completed work.
- Accept trucks into service by retrieving information required from the truck.
- Apply warranty policies and procedures as outlined by MACK Trucks.
- Other administrative tasks as required.
- Comply with Company Health & Safety Program, Occupational Health & Safety Legislation and any other municipal, provincial or federal legislation as it applies to this dealership.
- Participate in company and manufacturer-sponsored training programs, schools, and events.
QUALIFICATIONS:
- Previous 3-5 years of experience as a Service Advisor within the automotive and/or heavy truck industries is considered an asset.
- Proven customer service skills and a pleasant phone manner.
- Dispute resolution skills and the ability to handle difficult situations.
- Previous database use, CDK experience considered an asset.
- Ability to effectively use computer software such as Word, Excel, and Outlook.
- Must be able to work in a high-pressure environment safely.
- Must be able to present yourself positively and professionally to colleagues and customers.
- Ability to define problems, collect and analyze data, establish facts and draw conclusions.
- Able to accurately communicate with co-workers, managers and customers.
Benefits:
- Competitive Compensation based on skills, abilities, experience and knowledge.
- Incentive plan paid monthly
- Paid industry training.
- Group Benefits including STD, LTD, Life, Out-of-Country, Health and Dental Insurance
Nortrux Inc. has an opening for a full-time permanent Service Advisor at our Edmonton location. This position is from Tuesday to Saturday.
This is a great opportunity to grow your career with a company that holds strong core values, Communication, Integrity, Partnership, Accountability, and Excellence. We are looking for people who hold the same values and want to grow with a company that knows your success is our success!
Job Types: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year
Additional pay:
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Flexible language requirement:
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Experience:
- Service advisor: 3 years (required)
Work Location: In person
