Administrative Assistant & Customer Support
Screen Printing Company – Burnaby, BC
Part-Time | 20 Hours/Week | $22/hour
We’re a busy screen printing and custom apparel company located in Burnaby, BC, looking for a friendly, organized, and reliable Administrative Assistant & Customer Support team member.
This is a part-time position to start (approximately 20 hours per week), with the potential to grow into a full-time position in the new year.
The ideal candidate is comfortable communicating with customers, staying on top of multiple orders and deadlines, and working in a fast-paced small-business environment. Previous experience in the screen printing, apparel, promotional products, or printing industry is a big plus, but not required.
Responsibilities
- Answer and respond to customer emails and phone calls
- Communicate with customers regarding orders, artwork, timelines, and general questions
- Create and complete work orders for production
- Order garments and apparel from our wholesalers
- Track orders and help ensure jobs move smoothly from approval through production
- Create basic digital mockups for customer approval
- Follow up with customers when information, artwork, sizes, or approvals are required
- Assist with general administrative and organizational tasks
- Communicate with our production team regarding customer requirements and deadlines
What We're Looking For
- Strong written and verbal communication skills
- Friendly and professional customer service
- Excellent organization and attention to detail
- Comfortable working with email, spreadsheets, and online ordering systems
- Ability to manage multiple customer orders and priorities at once
- Reliable, self-motivated, and able to work independently
- Previous administrative or customer service experience preferred
Nice to Have
- Previous experience in the screen printing, embroidery, apparel, printing, or promotional products industry
- Experience with Canva, Adobe Photoshop, or Adobe Illustrator
- Basic graphic design or artwork preparation skills
Design experience is an asset but not required. We’re more interested in finding someone who is organized, dependable, good with customers, and willing to learn.
Schedule & Location
- 4 hours per day, Monday–Friday
- Approximately 20 hours per week
- Split between working from our Burnaby office and working from home
- Some flexibility in scheduling may be available
- Potential to transition into a full-time position in the new year
Compensation
$22/hour to start
About the Role
This position is a good fit for someone who enjoys working with customers but also likes the organizational side of keeping orders moving behind the scenes. Because we're a small business, you'll work closely with both customers and our production team and have the opportunity to learn more about screen printing, embroidery, custom apparel, and the overall production process.
If you're organized, personable, comfortable with computers, and enjoy being part of a small team, we'd love to hear from you.
To apply, please send us your resume along with a short introduction about yourself and any relevant customer service, administrative, printing, apparel, or design experience.
Pay: From $22.00 per hour
Expected hours: 20.0 per week
Benefits:
- Flexible schedule
- On-site parking
Work Location: Hybrid remote in Burnaby, BC V5C 5A9
