Division Manager-Inspections
Why join Chubb Fire and Security? At Chubb Fire and Security Canada powered by API Group, we provide cutting-edge fire safety and security solutions to protect what matters most to our clients across the nation. As a trusted leader in the fire and security industry, we have built a reputation for excellence, reliability, and innovation. Joining our team means being part of a leading provider of fire safety and security solutions, with opportunities for growth and advancement.
As Leaders, we recognize that our success happens only when our Branches and Field Leaders are successful. All of our people are foundational to creating value:
· Protect people first
· Think steps ahead
· Own what we do
· Bring energy to challenges
· Win with integrity, together
Our mission is to go the extra mile for our customers and our industry. We lead the way in designing, delivering and supporting safe, reliable and innovative solutions.
Role Summary:
Our London Branch is looking for a Division Manager-Inspections to join the team to oversee all aspects of inspection sales, renewals and report processing for the Southwest Ontario region (Stoney Creek, Kitchener/Waterloo, London and Windsor territories). This position reports to the Branch Manager. This is a new vacancy.
Key Job Responsibilities:
· Manage and report on the daily operations performance and metrics of the Inspections Team
· Oversee and provide leadership, mentorship, supervision and training to all Inspection Team members (IMA, PMA, Supervisors, Admin and related Field Leaders)
· Implement MFA (Market Feedback Analysis) processes, meet with customers to mitigate and resolve concerns and increase customer satisfaction.
· Responsible for overseeing and monitoring contractual obligations.
· Ensure timely, accurate and proper flow of reports, sub-contractor reports, and other paperwork by the Inspections team
· Monitor sales quota expectations and ensure quotas are met by sales team on a regular basis and review with the Inspections Supervisor
· Responsible for the Profit and Loss (P&L) of the Inspection portions of the regional operations
· Responsible for ensuring performance of all inspection team members as related to their roles and responsibilities
· Assist the Branch Manager in ensuring financial statements, projections, forecasts and other regional related reports are complete, accurate and submitted in a timely manner
· Review and approve sales quotations as required
· Assist sales representatives by attending site visits and customer facing meetings as required
· Continuously review, monitor and develop strategies related to improving:
o Quote and project profitability
o Report tracking and processing
o Automatic renewals
o Employee productivity levels
o Staffing levels
o Onboarding of new team members
· Responsible for providing a safe workplace environment and for the safety of the workers.
· Provide leadership and support in maintaining EH&S policies, documentation, along with conducting audits, inspections and training.
· Supervise quality, employee and customer relations.
· Foster TEAM working relationships by promoting teamwork, strong team and management relations, and high morale among workers
· Ensure personnel within the Service team are fully informed of his/her responsibilities, daily workload and the expected level of quality service.
· Ensure all required qualifications and training by team members is current and up to date in tracking database
· Ensure all policies and procedures are implemented and followed by team members
· Monitor and approve vacation and overtime as required
· Provide ongoing training and support to the Service team through regular meetings and training programs, including sales representatives
· Work in conjunction with Service Supervisors to ensure contracts and orders are submitted on time with work orders being generated to ensure service excellence
· Monitor, review and adjust staffing levels as required
· Oversee onboarding process of new team members
· Other duties as assigned by the Branch Manager
· Overtime may be required
Qualifications:
- Must have 5 years of experience in the fire and life safety industry
- Previous supervisor/leadership experience preferred
- Knowledge and experience of both fire alarm and security systems applications preferred
- Working knowledge of codes and standards applicable to Ontario including Building and Fire codes, Electrical code, and applicable CAN/ULC, NFPA, and other standards desired
- Proficient computer skills (Office 365, Cloud, & other web-based app usage basics)
- Strong understanding of WIP reporting and Project financials
- Must have a valid driver’s license with a good driving record
More about the type of candidate required:
· Ability to work with minimal supervision/self-motivated and has a desire to work on a winning team
· Strong interpersonal skills and effective at building relationships
· Adaptable to changing environments
· Understand and can demonstrate a calm demeanor when faced with confrontation or high-pressure situations
· Analytical thinking with the ability to separate issues and implement positive solutions
· Ability to mentor and discipline others effectively and professionally
· Highly organized and able to work under pressure
· Excellent communication skills with an ability to convey a message in an organized, clear and effective manner
· Goes beyond job requirements to seek opportunities and generate ideas for improvement
Our offerings include:
· Competitive compensation and benefit package
· RRSP matching
· Employee Stock Purchase Plan
· Employee Discounts
· Learning and Development opportunities
· Reward and Recognition Program
· A culture of performance & accountability
· A supportive and positive team environment
· Salary Range: $85,000-$94,000
Background Check Requirements:
As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:
· Criminal Background Check
· Reference Check
We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.
We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us on any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Pay: $85,000.00-$94,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Work Location: In person
