Post Office Clerk PT
Loblaw Companies Limited
Canada
1115 Lodestar Road, Building E, Toronto, Ontario, M3J 0G9
President’s Choice Bank is a wholly-owned subsidiary of Loblaw Companies Limited (LCL) and was established to promote President’s Choice Financial services offered by strategic partners in all regions of Canada. PCF has grown to over 3 million customers earning millions in better interest rates, free groceries and other rewards. It operates in the following segments:

Mastercard : The President’s Choice Financial Mastercard is offered and operated by President’s Choice Bank.
Insurance : Home and auto insurance, travel and pet insurance are offered through affiliates and relationships with several insurance companies.
PC Services , which includes PC Financial Insurance, The Mobile Shop, Prepaid Cell Phones Express and gift card businesses, is a new business in growth mode.
PC Optimum : All PCF customers have the opportunity to earn PC Optimum Points that can be earned and redeemed in all LCL stores.
Loblaws Inc. is a wholly-owned subsidiary of Loblaw Companies Limited (LCL). LCL is Canada’s food and pharmacy leader, with a network of corporate and independently- operated stores in communities across the country, employing close to 200,000 Canadians. PCF is an important business unit within LCL that manages and develops products and service programs to improve the customer experience, maximize value, and provide a platform to enhance customer insights and relationships. PCF’s vision is to provide superior value financial products to consumers.

SUMMARY:
To provide prompt and superior customer service at the retail postal outlet.

DUTIES & RESPONSIBILITIES:
Customer Service
Provides superior and efficient customer service
Answers enquiries and resolves customer complaints regarding postal services
Abides by the customer service program (SERVE) as prescribed by Canada Post Corporation
Maintains a neat and organized postal service area and presents proper image to public according to Uniform Policy and Dress Code Guidelines (eg. clean appearance, approved uniform, name badge)
Ability to upsell and recommend postal services and promotions to all customers

Loss Prevention

Ensures loss prevention systems and procedures are performed according to guidelines
Controls cash, money order, and stamp inventory in accordance with prescribed cash handling policies and procedures
Maintains proper security of cash and mail

Operations

Assists in maintaining and controlling the inventory of stamps, money orders, registered mail, etc. in compliance with the policies and procedures of Shoppers Drug Mart and Canada Post Corporation • Maintains and controls the cash register in the department in compliance with policies and procedures

General

Complies with all health and safety regulations
Complies with all store policies and procedures
Complies with loss prevention policies and procedures and ensures they are executed in the department
Perform other duties as required including Cash duties

QUALIFICATIONS
Planning, Judgement and Decision Making

Problem solving to ensure customer satisfaction
Plan work to maximize efficiency and minimize costs
Troubleshoot cash and tally differences
Experience with registration and postal authorization issues

Experience

Customer service oriented
Effective verbal and written communication skills
Computer literate
Register Skills
Organized and detailed oriented
Efficient time management skills
Ability to work in a fast pace environment
Ability to work independently and as part of a team
Commitment to providing customer service

WORKING CONDITIONS

Ability to work flexible shifts which may include nights and weekends

PHYSICAL REQUIREMENTS

Ability to lift up to 50 pounds
Ability to climb ladder

The above statement reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

J2WRTL

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number of Openings:
10000
PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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