Accounts Receivable (A/R) Specialist
Vaughan, Ontario
60-65K salary with benefits and room for growth
In Office Role
Mon-Fri
Responsibilities
- Accurately record and apply incoming customer payments, including EFTs, cheques, credit cards, and other payment methods.
- Maintain complete and up-to-date customer account records and accounts receivable information.
- Review aging reports regularly and proactively follow up on outstanding and overdue balances.
- Work toward established collection targets and contribute to reducing overdue receivables and outstanding days.
- Contact customers by phone and email regarding overdue invoices, payment arrangements, and outstanding balances while maintaining a professional and respectful approach.
- Research and resolve billing issues, payment discrepancies, short payments, overpayments, deductions, unapplied cash, and account disputes.
- Reconcile customer accounts and statements, investigate variances, and ensure discrepancies are resolved promptly.
- Prepare and distribute customer statements and other account-related documentation as required.
- Respond to customer questions regarding invoices, balances, payment history, and account documentation.
- Work closely with internal departments to address billing, payment, and collection issues and ensure timely resolution.
- Review accounts with significant or prolonged overdue balances and escalate concerns to management when appropriate.
- Assist with customer credit applications and maintain related records and documentation.
- Prepare weekly reports highlighting significantly overdue accounts, including balances outstanding beyond 90 days.
- Support month-end and quarter-end processes, including account reconciliations, aging reviews, and financial reporting.
- Maintain organized records and supporting documentation for customer transactions and audit requirements.
- Identify opportunities to improve billing, collections, account reconciliation, and overall receivables processes.
- Protect the confidentiality of customer, company, and financial information.
- Perform other accounting and administrative duties as required.
Qualifications
- Post-secondary education in Accounting, Finance, Business Administration, or a related discipline is considered an asset.
- Approximately 5 years of experience in accounts receivable, collections, or a similar accounting function, with demonstrated success managing overdue accounts and improving DSO.
- Strong understanding of accounts receivable processes, including accurately calculating, recording, adjusting, and maintaining financial transactions and account balances.
- Knowledge of applicable collection practices, credit procedures, and professional standards for customer account management.
- High level of integrity and sound judgment when handling financial transactions and confidential information.
- Experience with accounting or ERP software; knowledge of Microsoft Dynamics 365 is considered an asset.
- Proficiency with Microsoft Excel and other Microsoft Office applications.
- Experience managing a large volume of customer accounts and financial transactions is an asset.
- Strong attention to detail and commitment to maintaining accurate records.
- Excellent organizational and time-management abilities, with the capacity to manage multiple priorities and meet deadlines.
- Strong customer service and relationship-management skills.
- Confident, professional communication skills, particularly when addressing payment concerns and overdue accounts.
- Strong analytical, reconciliation, investigative, and problem-solving abilities.
- Ability to identify discrepancies, investigate root causes, and follow issues through to resolution.
- Comfortable working independently while also contributing effectively within a finance or accounting team.
- Strong commitment to confidentiality, accuracy, and adherence to established financial procedures and controls.
Pay: $60,000.00-$65,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Tuition reimbursement
- Vision care
Work Location: In person
