Virtual Administrative Assistant
Ottawa, ON
Line of Service

Internal Firm Services

Not Applicable

IFS - Administration
Management Level

Job Description & Summary

A career in Administration and Secretarial Services, within Internal Firm Services, will give you with the opportunity to provide administrative support to PwC employees. You’ll focus on using business software applications to prepare reports, receiving and directing incoming calls or emails to the appropriate parties, arranging business travel, tracking expenses, and coordinating meeting arrangements.

Our team is led by the national administrative services team that oversees executive assistants and team assistants, administrative support concierge, dual support specialists, office services, document production, meeting and events, and project management. You’ll help our team with calendar management, internal and external client scheduling, travel arrangements, expense reconciliation, client or account research, report generation and review, and routine communication management.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

At the Administrative level, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

  • Consistently deliver on multiple commitments.
  • Flex approach to meet the changing needs of teams and clients.
  • Identify and make suggestions for improvements when problems and/or opportunities arise.
  • Learn about how business needs are changing and consider the impact on services provided.
  • Take action to stay up to date with the evolution and impact of technology developments.
  • Adapt communication style to meet the needs of the situation and audience.
  • Anticipate the needs of others and take appropriate action.
  • Embrace diverse perspectives and welcome opposing and conflicting ideas.
  • Uphold the firm’s code of ethics and business conduct.
Please note this is a 1 year contract position.

A Virtual Administrative Assistant has a positive, can-do approach to very detail oriented work, in a fast-paced, multitasking environment where you will be expected to work from home an average of four days a week. At the discretion of the manager you will work a minimum of one day a week in our Ottawa office. From time to time, there may be an additional day in the office.

Maintaining executive’s calendars, scheduling meetings and calls with internal and external clients.
Arranging travel for the executives you support, and reconciliation of Amex expense accounts.
Reviewing your executive’s email and responding to routine communications and notes.
Communicating with client engagement teams.
Reviewing reports/data and interpreting what information the leaders need to act on.
Updating client relationship information in applicable firm systems.
Client or account research.

Flexibility to work from home in a distraction free environment.
You have a passion for customer service and a flair for administration. Maybe you’ve come from a completely different career path, but the skills you bring to the table will work wonders in this virtual support role.
You can be a recent university graduate with the right skills and abilities and be eligible for this role.
The hours you will work will be flexible work hours where you have some choice in the pattern of your daily work hours while still working around the needs of your executives.
Extensive technical knowledge and proficiency in, Google Hangouts, Lotus Notes, Google Mail, WebEx, iPhone, iPad and social media tools (i.e. LinkedIn etc) to provide remote administrative support.
Must be able to demonstrate intermediate Microsoft Office Suite (Word, Excel, PowerPoint) proficiency levels.
Excellent time management, organization, task prioritization and problem solving skills.
The ability to work well both independently and in a team environment.
This role is best suited to an individual who has a minimum of 2 or more years of relevant experience in customer service, administration or applicable transferable skills.
High school diploma required, Bachelor's Degree would be considered an asset.
Proficiency in French an asset
Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.