Some of what you will do
As The Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You will enable our work, learn, and grow culture for our customers and associates. You are passionate about wireless technology, they continuously grow their knowledge by committing to ongoing self-development and interact with the larger store team and other business units to share their expertise. Primarily a sales position, you help our consumers and business customers achieve their working & learning goals by sharing their knowledge, experiences, and enthusiasm on the latest wireless products, services, and trends. Each day will be challenging, fast paced, meaningful and rewarding.
Specifically, you will :
Connect, share and partner with customers, identify and convert wireless sales opportunities; help customers by meeting and exceeding their needs.
Be an expert with our product and services. Reconnect and follow up with customers to solicit feedback on sales; promote additional products and services that create value.
Responsible for achieving personal sales goals while cultivating a referral culture across all departments. Prepare accurate quotes on wireless systems.
Communicate to store leaders and other business units, relevant sales information, inventory levels and any product issues. Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays. Support asset protection procedures and privacy standards by securing company assets and physical inventory and protecting customer information.
Stay updated through the various internal communication channels (mobile app, intranet, bulletin boards, etc).
Operational excellence and customer experience are important aspects of the role. You will activate in Carrier portals and operate POS software, follow all loss prevention measures and ensure the cleanliness and store standards of the wireless department.
Ensure proper follow-up on all special orders and transfers placed in the department.
Provide stakeholders with relevant sales information. Actions stock level concerns and product problems and follows up with home office as required.
Models and ensures team properly secures company assets and physical inventory and follows all loss prevention and key control procedures.
Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist.
Ensure the general cleanliness of workstations, lunchroom and washrooms according to company standards is maintained.
Responsible for the safe and proper use of all store equipment and are required to inform management of any maintenance issues regarding the equipment.
Promote and maintain a safe working environment and follows all company protocols for safety and is required to report any unsafe working conditions to a manager.
Some of what you need
Must be minimum 18 years of age to countersign contracts
3 months to 1 year of wireless sales or sales experience
Customer focus and service orientation
Bias for action with effective planning and prioritization
Capacity to work independently and seek out assistance as required
Curious, Approachable, Passionate, Solutions Finder
Demonstrates strong selling ability.
Capacity to communicate with clients effectively using a variety of mediums.
Ability to resolve clients concerns in a diplomatic manner.
Ability to make decisions with integrity that supports company guidelines and makes good business sense.
Ability to plan, organize and prioritize efficiently to effectively to handle their daily responsibilities and serve our customers.
Ability to work effectively with ongoing distractions is necessary.
Can engage appropriately and work as part of a team.
Capacity to work independently and seek out assistance as required.
100% onsite work- Retail Store Environment
Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
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Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.