Overview
We are seeking an Industrial Equipment Parts Technician for our Mississauga location. This position blends customer support, parts coordination, and practical technical problem-solving. You will help customers determine what they need, process requests accurately, communicate updates, and coordinate solutions with internal teams.
This position offers a CAD $55,000 annual base salary plus monthly commissions ranging from $0 to $2,500, for total annual compensation of CAD $55,000-$85,000.
Responsibilities
- Respond to customer questions by phone and email regarding equipment, maintenance, repairs, and replacement parts.
- Review equipment information and technical resources to identify and confirm the appropriate components.
- Prepare and process parts orders while maintaining accurate customer and order records.
- Communicate availability, order progress, expected delivery timing, and issue resolution to customers.
- Coordinate with internal technical and operational teams to support accurate, timely service.
- Assist with initial troubleshooting and route complex technical matters to the appropriate resource.
- Occasionally visit customer locations to support equipment-related service needs.
- Provide customers with basic guidance related to equipment use and routine maintenance.
Experience
- Technical, trade-school, or college coursework in a relevant discipline.
- Experience in a business-to-business environment.
- Parts or service experience involving industrial equipment, automated machinery, or CNC equipment.
- Hands-on experience diagnosing or repairing mechanical or electro-mechanical equipment.
- Intermediate Excel skills, including functions, charts, or reports.
- High school diploma or equivalent.
- At least two years of experience in parts support, customer service, technical support, industrial equipment, or a related field.
- Working knowledge of mechanical and electrical concepts.
- Strong troubleshooting, organization, and problem-solving skills.
- Clear and professional verbal and written communication.
- Strong attention to detail, reliability, and follow-through.
- Proficiency with Microsoft Office, including Excel, and the ability to learn new systems.
- Fluency in English and willingness to travel occasionally.
Benefits
- Medical, dental, and vision coverage.
- Disability and life insurance.
- Group insurance benefits.
- Reimbursement of eligible business expenses.
Work Requirements
- Ability to work on-site in Mississauga five days per week.
- Regular computer and telephone use for extended periods.
- Occasional walking, standing, bending, and travel by car or air.
- Ability to occasionally lift and carry items weighing up to 25 pounds (approximately 11 kilograms).
Accessibility
Accommodations are available upon request for candidates participating in any stage of the recruitment and selection process.
Pay: $55,000.00-$85,000.00 per year
Benefits:
- Dental care
- Extended health care
- Mileage reimbursement
- On-site parking
- Paid time off
- Vision care
Ability to commute/relocate:
- Mississauga, ON L4W 3W6: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (preferred)
Work Location: In person
