Requisition ID: 129381
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 188 years in the making that delivers superior customer care for our customers. In your career as a Scotiabanker, you can expect to experience the support of a culture built around recognition and rewards, diversity and inclusion, and our core values of respect, integrity, passion, and accountability.
Scotiabank's response to COVID-19
Scotiabank’s main priority has always been the health and safety of our employees and customers. We have rapidly deployed extensive and proactive preventative measures across the Bank and we continue to follow all guidelines provided by government officials. Many of our workspaces have been reconfigured to allow for physical distancing. We have emphasized preventative hygiene practices and have increased sanitization protocols for our various branches and locations. In addition, we are providing virtual medical assistance for our operations and customer contact center employees in order to support them with any medical inquires and/or concerns they may have. Scotiabank is continuing to create and address health and safety plans as we overcome this crisis together.
What Your Role Will Be
Our Customer Contact Centre team is the heart of our operation and our Customer Care Advisors excel at identifying customer banking needs and providing customized solutions that result in memorable experiences for our customers.
With our focus on making daily banking more convenient and accessible through digital banking options, we have experienced impressive growth each year in the number of customers who connect with us digitally. At the same time, our call volumes also continue to rise as our business engages in new, impactful ways to contribute to Scotiabank’s growth and profitability.
What You Will Be Doing
You’ll demonstrate your passion for superior customer service, your problem-solving abilities, and your knowledge of our products and services to field a high volume of interactions with our Canadian Banking customers and to offer them personalized advice and solutions. Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
As a Customer Care Advisor at Scotiabank, you will be working in a fast-paced environment, by handling a high volume of inbound calls while seeking to create a positive experience for each customer. You will be addressing client needs, complaints, or other issues with products or services, explaining possible solutions while ensuring that clients feel supported and valued. You will gain a strong understanding of the metrics and will strive to exceed them whenever possible.
With every connection, you’ll ensure it’s an exceptional and memorable one. After all, your career is a journey – choose the path that will take you further. Say hello to Scotiabank.
What You Are Bringing To The Team
You have at least 1-year of experience in a customer-focused role, where you analyzed needs, provided advices and offered solutions in a fast-paced environment
Technology savvy, you know how to multitask between numerous internal platforms while dealing directly with your customers and have a keyboarding speed of 25+ wpm
You are a team player, strong communicator and someone who's able to thrive in an ever-changing environment
You are eager to accept training, coaching and professional development opportunities that will enable you to succeed in your current role - and beyond
Hiring & Training Details:
Our Customer Contact Centre is located at 2201 Eglinton Ave. E, Scarborough, ON, M1K 5L1
Position Start Date: Jan 5th, 2022
Position Status: Full-time Regular (37.5 hours)
Training is mandatory and non-negotiable
Training Duration: 5-6 weeks
Training Schedule: TBC
Shifts After Training:
Shifts will be assigned anytime between 7AM – Midnight, Monday through Sunday. Candidates must be flexible to work anytime within the operation hours with no exception.
Permanent, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.
We are committed to providing our employees with a balanced working environment, and your work schedule will be fixed, once assigned; not subject to rotation.
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.