The Wellness Assistant plays a key role in ensuring a positive experience for all patrons by providing exceptional customer service, assisting with event execution, managing access through the Fusion software system, and maintaining cleanliness and organization within the facility. This position is responsible for the coordination of wellness services and will be the first point of contact for wellness related questions and inquiries.
Job Duties:
Customer Service:
- Educate new patrons on available services, membership options, centre access procedures, and facility layout.
- Assist current patrons by enforcing facility rules, guiding them to available equipment, and ensuring they are aware of all services.
- Provide general support to create a welcoming and inclusive environment.
Event Support:
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Assist in the execution of events, often in collaboration with Student Experience, to enhance campus wellness initiatives.
Facility Access & Software Management:
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Manage the Fusion software system for door access and troubleshoot/reset the system as needed.
Cleaning & Organization:
- Perform routine cleaning of equipment, floors, and facility areas not covered under the Facilities Cleaning contract.
- Ensure all equipment is properly organized and returned to its designated place.
