The Automotive Installer works in a fast paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing, and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.
Customer Service
- Provides and excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle
- Performs customer vehicle maintenance and repairs, as requested
- Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre
- Draws attention to additional work required on customer's vehicle
- Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long term retention.
- Liaises with Service Manager/Service Advisors and Licensed Techs to ensure smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
- Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
- Provides quality workmanship to meet or exceed industry standards.
- Ensures that an unsafe vehicle is reported to management and vehicle owner.
- Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
- Retains used parts for the customer upon request.
OPERATIONS:
- Performs lube, oil and filter changes
- Removes, installs, rotates and balances tires.
- Performs minor repairs, maintenance, inspections, basic tune ups that do not require the presence of a Licensed Automobile Technician.
- Maintains neatness/cleanliness of bays through regular inspections
- Maintains company and personally owned equipment and tools as required
- Is respectful of all shop tools and equipment
- Participates in meetings and all training as required and listens to feedback to improve their own abilities
- Complies with company, store and Automotive Service Centre policies
- Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately
- Uses professional language and maintains a professional appearance ( uniform, hygiene, grooming and name tag)
- Completes other tasks as required
REQUIREMENTS:
- Knowledge of current automobile technology
- Valid driver's license for Ontario
- Experience in a similar role is considered an asset
- Ability to work effectively with computerized systems
- Good working knowledge of CoStar is considered and asset
- Basic math skills
Job Types: Full-time, Part-time, Permanent, Apprenticeship
Pay: $16.55-$18.00 per hour
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount
Compensation Package:
Schedule:
Experience:
- Automotive repair: 1 year (required)
Licence/Certification:
- Driver's License (required)
Work Location: In person
