About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The vibrant new centrepiece of the city's Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.
Superviseur(e) - Service aux chambres
Le Four Seasons Hôtel Montréal est à la recherche d’une personne qui partage notre passion pour l’excellence et cherche à créer une expérience mémorable pour nos employés et nos clients. Nous recherchons une personne qui a une solide éthique de travail, un haut niveau d’intégrité, un souci de qualité, une sensibilité culturelle et un sens du service client.
À propos de Four Seasons Hôtel Montréal
Situé au cœur du Golden Square Mile de Montréal, le Four Seasons Hôtel Montréal offre bien plus qu’un simple séjour — nous proposons une véritable expérience de vie luxueuse. De la gastronomie de renommée mondiale au restaurant Marcus à la détente au spa Guerlain, classé cinq étoiles par Forbes, en passant par l’accès exclusif à Holt Renfrew Ogilvy, nous sommes un carrefour vibrant d’élégance, d’hospitalité et de culture.
Superviser l'équipe du service aux chambres et la séquence de service. Participer à diriger une équipe afin que celle-ci travaille dans un cadre idéal, respecte les règles d’hygiène, les critères de qualité, les standards Four Seasons et tous les collaborateurs. Ceci implique un bon esprit d’équipe, une personnalité raffinée, élégante, chaleureuse qui saura encadrer et gérer les personnes mises sous sa responsabilité et qui saura également faire preuve d’empathie et de générosité auprès de la clientèle.
Pouvoir communiquer en anglais et en français, à l’oral et à l’écrit ; u n niveau d’anglais intermédiaire est requis pour offrir un service professionnel à une clientèle internationale, comprendre leurs demandes spécifiques et répondre de manière efficace ;
Couverture maladie complémentaire (dentaire, vision, assurance vie, médicaments, etc.)
La liste des tâches cidessus n’est pas exhaustive et peut évoluer selon les besoins de l’hôtel et les situations opérationnelles.
Notre organisation est un employeur engagé en matière d’équité et de diversité. Le masculin est utilisé uniquement pour alléger le texte.
Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.
About Four Seasons Hôtel Montreal:
Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.
The Room Service Supervisor holds a supervisory role that focuses on supporting the room service team as well as overseeing the sequence of service events. He/She participates in leading a team so that they work in an ideal environment, respecting the rules of hygiene, the quality criteria, the Four Seasons standards and all the collaborators. This requires a good team spirit, a refined, elegant, warm personality who will be able to supervise and manage the people under his responsibility and who will also be able to show empathy and generosity to the customers.
Project a positive, professional, and friendly image, while maintaining effective communication within the team.
Ability to communicate in English and French, both orally and in writing; a n intermediate level of English is required to provide professional service to international customers, understand their specific requests, and respond effectively.
Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.
Four Seasons is an equal opportunity employer committed to diversity and inclusion. The masculine form is used only for ease of reading.
