Overview
Cavendish PEI is seeking a friendly and professional individual to join our team in a guest-facing role. The ideal candidate will be responsible for providing exceptional customer service in a hospitality environment, ensuring guests have a memorable experience. This position offers an opportunity to work in a dynamic setting, engaging with diverse visitors and contributing to the welcoming atmosphere of our establishment. Multilingual and bilingual skills are highly valued to assist a broad range of guests effectively.
Duties
- Greet guests warmly and assist with check-in and check-out processes at the front desk
- Provide information about local attractions, amenities, and services offered
- Handle guest inquiries, requests, and complaints promptly and professionally
- Manage reservations, bookings, and scheduling using hotel management software
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are prepared and maintained
- Maintain accurate records of guest interactions and transactions
- Uphold high standards of hospitality, ensuring a clean, safe, and welcoming environment for all visitors
Skills
- Excellent customer service skills with a friendly and approachable demeanor
- Previous hotel or guest services experience is preferred
- Strong communication skills; multilingual or bilingual abilities are highly desirable
- Knowledge of hospitality industry standards and front desk operations
- Ability to handle multiple tasks efficiently in a fast-paced environment
- Professional appearance and positive attitude
- Ability to work flexible hours, including weekends or holidays if required
This role provides an engaging opportunity for individuals passionate about hospitality and guest relations. We value diverse language skills and experience in customer service or hotel environments to enhance our guests' experience.
Job Types: Full-time, Seasonal
Contract length: 3 months
Pay: $17.00-$18.00 per hour
Benefits:
- Flexible schedule
- On-site parking
Work Location: In person
