French Bilingual Customer Service Representative
Sykes and Sitel are now Foundever™. At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along growth and development opportunities, 84% of our management are promoted from within.
Core Responsibilities
- Handle inbound service calls in both French and English
- Understand and strive to meet or exceed metrics while providing excellent customers service
- Drive customer satisfaction through voice, chat, and email communications
- Navigate through multiple systems
Work with Us and You'll Enjoy
- Hands-on paid training
- Full-time training and part-time or full-time available after
- Work from home benefits include saving time, money and the environment
- Benefits including medical, dental, life and vision insurance, company matched RRSP contribution, and generous paid time off
Qualifications
- You can speak and write both French and English fluently
- You are 18 years of age or older
- You have a high school diploma (or GED equivalent)
- You can pass a criminal background check
- You are eager to advance your career with a reliable company
- You work well with a team or independently
- You are able to commit 40 working hours per week
Equipment and Inernet Requirements
- Internet Speed - 5.0 Mbps download speed and 3.0 Mbps upload speed
- Home router with wired link to PC
- Desktop computer with Windows 10 (Apple/Mac, Tablets, Winbooks, Smart devices, Chromebook and Android systems are not compatible)
- Dual Monitors
About Foundever
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversationsevery day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO Statement
Foundever is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be shared in order to provide a positive and accessible candidate experience.
Please note that Foundever Teleservices Canada Inc headquarters is based in Ontario. Any other position would be a remote position.
Job Types: Full-time, Permanent
Pay: Up to $20.00 per hour
Benefits:
- Casual dress
- Dental care
- Employee assistance program
- Life insurance
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed
Work Location: In person
