Capital Auto Group is a trusted leader in the automotive industry, recognized for its dedication, integrity, performance, and exceptional customer experiences. Representing some of the world’s most reputable automotive brands, the Group also operates a network of specialized centers offering collision repair, glass services, wholesale and rental vehicles, and specialized financing solutions.
We are currently seeking a motivated and customer-focused Client Ownership Advisor to support outbound service development and customer retention efforts across Capital Auto Group. Reporting to the Director of Development, this role plays a key part in strengthening customer relationships by responding to service inquiries, coordinating follow-ups, and ensuring service appointments are successfully scheduled.
Please Note: This is a temporary leave replacement position with the potential for extension or a permanent opportunity.
Hours of work: Monday-Friday, 8:00am-4:30pm.
A Day In The Life…
- Answering the Service Departments telephone and contacting customers to remind and schedule or reschedule service appointments in a professional manner.
- Responding to initial email & SMS service messages in a timely manner.
- Responding to phone inquiries from targeted campaigns.
- Ensuring continuous follow-up by email, SMS, and phone until a service appointment is scheduled.
- Validating customer communication methods in our databases.
- Providing feedback on CAG retention campaigns on servicing; first service, overdue, retention, and target through the CRM360 suite.
- Providing feedback on CAG online booking tools and related processes.
- Flagging situations that may need management intervention or that may adversely affect reputation, profitability, or customer satisfaction.
- Working with BDC team to share insights and participate in department meetings.
- Ensuring safety policies, standards, and procedures are followed to achieve a safe work environment and safety for all staff, customers, and vendors.
- Additional responsibilities as assigned, subject to periodic adjustments to align with company objectives.
What You Bring To CAG…
- High level of detail orientation with competency in email/internet and Microsoft applications including Word, Excel and Outlook.
- Identifying and resolving problems in a timely manner.
- Commitment to customer satisfaction, the desire to exceed expectations and know-how to succeed in an ethical manner is a must.
- Ability to influence, negotiate and mediate effectively with professionalism.
- Comfortable with data entry and digital database management.
- Strong written and verbal communication skills.
- Strong time management and organizational skills.
- Observing safety and security procedures and reports potentially unsafe conditions; uses equipment and material properly.
- Excellent punctuality and attendance with a commitment to consistently arriving at work on time.
What We Require From You…
- 1+ years’ experience working with customers and providing an exceptional experience is an asset.
- Experience working in the automotive industry is an asset.
- High School Diploma or equivalent Graduate diploma in Administration or similar is an asset.
- Knowledge of CDK Drive and CRM 360 is an asset.
- Certificate of Conduct required.
Capital Auto Group is an equal opportunity employer and is committed to fostering a workforce in each of our locations that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted. If selected for an interview, please advise us of any accommodation you may require throughout the recruitment process.
About Us!
Capital Auto Group was founded in 1984 by Frank Howard and has grown from a single operation into one of Newfoundland and Labrador’s most respected automotive groups. Today, it represents some of the world’s leading automotive brands and delivers a full spectrum of vehicle sales, service, collision repair, and glass expertise. Its automotive portfolio includes BMW St. John’s, MINI St. John’s, Capital Subaru, Capital Mitsubishi, Capital Hyundai, Capital Ford, Capital Lincoln, Genesis St. John’s, Capital Auto Centre, Capital Collision Centre, Capital Glass Experts, and UniglassPlus.
Additionally, through Howard Properties, the Group also develops, owns, and manages commercial and residential real estate. Guided by a people-first approach and a hands-on leadership philosophy, the company remains committed to responsible growth and meaningful community investment.
Pay: $18.00-$20.00 per hour
Work Location: In person
