Remote Senior MSP Engineer (Canada) – Full-Time Remote
Salary: $5,000 - $6,300 CAD per month (Based on Experience)
Location: Remote (Canada)
Schedule: Monday-Friday, 8:00 AM - 5:00 PM Eastern/Atlantic Time
Join a Growing MSP Supporting Businesses Across Multiple Industries
A client of Marketing Blendz is seeking a highly capable Experienced MSP Engineer to join their remote support team. This is an excellent opportunity for an experienced MSP professional who enjoys solving complex technical issues, supporting business users, and taking ownership of client environments.
You'll become part of a collaborative team responsible for supporting hundreds of managed endpoints across a diverse client base. This role is ideal for an intermediate to senior-level Systems Administrator with 1-3 years of MSP experience who is looking to continue advancing their career in a fast-paced managed services environment.
If you thrive on troubleshooting, enjoy working directly with clients, and take pride in delivering exceptional service, we'd like to hear from you.
What You'll Be Doing
As a Senior MSP Engineer, you'll act as a trusted technical resource for business clients while providing both frontline and escalated support.
Core Responsibilities
- Administer and support Microsoft 365 environments
- Manage and troubleshoot Microsoft Entra ID (Azure AD)
- Deploy and support Multi-Factor Authentication (MFA)
- Troubleshoot Windows 10 and Windows 11 workstations
- Support and administer Windows Server environments
- Provide remote desktop support to end users
- Troubleshoot networking and connectivity issues
- Diagnose and resolve VPN-related issues
- Support Microsoft Outlook, Exchange Online, and email services
- Handle escalated technical issues and complex troubleshooting
- Maintain accurate documentation and ticket records
- Manage support requests efficiently through a PSA platform
Technologies You'll Work With Microsoft & Cloud
- Microsoft 365 Administration
- Microsoft Entra ID (Azure AD)
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Microsoft Defender
Infrastructure & Systems
- Windows Server 2016, 2019, and 2022
- Active Directory
- DNS and DHCP
- Hyper-V and/or VMware
- Remote Desktop Services
MSP Tools
- Datto RMM (or equivalent RMM platforms)
- Autotask PSA (or similar PSA systems)
Networking
- TCP/IP fundamentals
- VPN technologies
- Ubiquiti and similar networking platforms
- Wireless and wired network troubleshooting
Endpoint & Device Support
- Windows desktops and laptops
- Printers, copiers, and scan-to-email solutions
- Apple iOS and Android devices
What We're Looking For Required Qualifications
- 1-3 years of experience working for a Managed Service Provider (MSP)
- Strong understanding of Microsoft 365 and cloud technologies
- Experience supporting Windows desktop and server environments
- Excellent troubleshooting and problem-solving skills
- Strong written and verbal English communication skills
- Ability to work independently in a remote environment
- Proven customer service and client-facing skills
- Ability to manage, prioritize, and close tickets efficiently
Bonus Points For
- Experience with Datto RMM, Kaseya, or similar RMM platforms
- Experience with Autotask or other PSA systems
- Microsoft certifications
- Experience supporting cybersecurity solutions and best practices
- Ubiquiti networking experience
- Virtualization experience with Hyper-V or VMware
The Ideal Candidate
You're someone who enjoys the unique pace and variety that comes with MSP work. You can confidently support end users, troubleshoot complex issues, and communicate technical concepts in a way clients understand.
You take ownership of problems, document your work thoroughly, and understand that great IT support isn't just about fixing technology—it's about helping businesses operate effectively.
Most importantly, you're a team player who balances technical expertise with exceptional customer service.
Why Apply?
- Fully remote position anywhere in Canada
- Long-term career opportunity
- Exposure to diverse client environments and technologies
- Competitive monthly compensation
- Work with a team that values technical excellence and accountability
- Opportunity to expand your skills across cloud, infrastructure, security, and networking technologies
Compensation
$5,000 - $6,300 CAD per month, based on experience, technical expertise, certifications, and MSP background.
If you're ready to take the next step in your MSP career and work with a team that values both technical skill and customer service, we'd love to hear from you.
Pay: $5,000.00-$6,300.00 per month
Work Location: Remote
