- Wellness program
- Dental care
- Paid time off
- Employee assistance program
Content Moderator - Japanese Bilingual - Mississauga
As an Social Media Content Moderator, you will be an essential component of our client’s safety effort. We are looking for someone who can apply our guidelines with reference to nuanced and context-dependent policies in an evolving environment. You will make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature
Job Type: Full-Time
Location: Mississauga, Ca
WHAT’S IN IT FOR YOU?
A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
Endless career opportunities and clear paths for career development
A competitive salary
Inclusive perks and benefits
Opportunity for monthly performance incentives
WHAT YOU WANT MATTERS TO US
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity through others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts. Social Media Content Moderator
About the Role
Our Social Media Content Moderation team works to create a welcoming and safe place for people to build communities. As an Social Media Content Moderator, you will be an essential component of our client’s safety effort. We are looking for someone who can apply our guidelines with reference to nuanced and context-dependent policies in an evolving environment. You will make autonomous decisions against challenging issues of a potentially sensitive or business-critical nature
Review products offered for sale on the client’s platform to ensure that they do not violate any current policies
Address sensitive content which may be graphic, violent or hateful, include offensive or derogatory language or other potentially distressing material
Identify trends that highlight gaps in social media policies
Demonstrate an understanding of market-specific legal and cultural practices that enable effective content review
Analyze and independently render decisions against high volumes of live and active issues regarding social media user behavior
Provide information, educate customer to update trackers, update required applications & tools and keep internal stakeholders informed of new issues
Be available to work within rotating shifts (Early Morning and/or late Night, weekends/ Long weekend/Statutory Holidays)
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
TO BECOME A PART OF OUR TEAM:
Excellent written and verbal communication skills in English and Japanese
Clear awareness of potential biases or conflicts of interest and ensure these do not affect professional application of responsibilities
Deep familiarity with internet technology, streaming, internet slang/colloquialisms and internet culture
Evaluate information and quickly/independently develop a sound conclusion based on an existing framework
Mentally and emotionally able to handle offensive or disturbing behavior, language, and content
Comfortable working remotely and independently as part of a larger team
Ability to monitor several information flows simultaneously
This position is remote based but may return to our Concentrix Mississauga office in the future
A rapidly growing company with significant career growth opportunities
A culture committed to teamwork and continuous improvement
An attractive compensation package including medical, dental; PTO, paid holidays.
Interactive Paid Training
Career Advancement opportunities
Employee Assistance Program
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 275,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
@ConcentrixCAN / @ConcentrixUSA on Facebook & Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
CAN Mississauga - 6725 Airport RD
English (Required), Japanese (Required)