Job Overview
We are seeking a dedicated and detail-oriented Medical Office Receptionist & Clinical Research Assistant to join our healthcare team on a full-time or part-time basis. This role combines front-office administrative responsibilities with clinical research support, offering an engaging opportunity for individuals interested in healthcare, research, and patient interaction. The ideal candidate will possess strong organizational skills, medical knowledge, and a passion for advancing medical research. This position provides an excellent environment for professional growth within a dynamic medical setting.
What you’ll be doing:
- Interviews, screens, assigns orients & schedules new volunteers for training.
- Guides, motivates and coaches staff who supervise volunteers, placement supervisors (co-op) and volunteers as necessary.
- Continually assesses and promotes potential areas for volunteer involvement.
- Initiates corrective and follow up action as necessary with volunteers whose performance does not coincide with the department/hospital’s Vision, Mission and Values.
- Contributes to the establishment of systems which support, empower and recognize volunteers.
- Supports the monitoring of volunteer performance including ongoing observation and/or formal evaluation processes.
- Fosters positive and supportive relations between staff and volunteers.
- Ensures that volunteer position guides are reflective of the department(s) goals for all volunteer placements.
- Ensures a strong linkage with the community to promote volunteerism both internal and external to the hospital.
- Analyzes current trends which affect the field of volunteerism.
- Identifies opportunities within the community for recruiting volunteers.
- Identifies quality indicators and participate in initiatives to achieve continued volunteer satisfaction.
- Assists in the development of departmental policies and procedures.
- Develops and ensures current and up-to-date record keeping systems and statistical data to ensure accurate volunteer records and other significant information.
- Assists in the development of manuals and handbooks which can be used in training and informing volunteers.
- Positively contributes to Southlake’s Vision, Mission, Values and strategic directions.
- Lead and support the planning and execution of volunteer recognition activities and events
- Evaluate the risks associated with each volunteer position and take appropriate action to control the risks associated with the program or service
- Coordinates and supports patient and family engagement initiatives including rounding, feedback forums, and community engagement events.
- Collaborates with clinical and support departments to embed the patient voice in decision-making and service design.
- Support the ongoing development and operationalization of the PXP Program to ensure alignment with organizational priorities, patient partnership standards, and equity principles.
- Identify and implement strategies to expand the scope, impact, and visibility of the program across clinical and corporate departments
- Contribute to internal and external reporting, including presentations, evaluations, and accreditation readiness.
- Build customized dashboards and reports in Qualtrics to share insights with frontline teams, leadership, and quality committees, driving accountability and informed decision-making
Skills
- Strong knowledge of medical terminology and clinical procedures such as phlebotomy
- Experience in research methods, data collection, and data management systems
- Excellent organizational skills with attention to detail in record keeping and documentation
- Ability to analyze data effectively to support research findings
- Supervising experience or leadership skills in a healthcare or research setting preferred
- Proficiency in handling medical equipment related to blood draws and specimen collection
- Effective communication skills for interacting with patients, staff, and research participants
- Ability to multitask efficiently in a fast-paced environment while maintaining professionalism
Key Responsibilities:
- Greet and check-in patients, verify OHIP information, and provide assistance as needed
- Schedule and manage patient appointments, ensuring efficient patient flow and minimal wait times
- Answer and triage emails and phone calls, handle inquiries, and provide office procedure information
- Coordinate appointments between patients, physicians, and other healthcare providers
- Maintain and update electronic medical records (EMR), ensuring accuracy and compliance with privacy regulations
- Assist with insurance verification and patient registration
- Prepare and organize patient charts for upcoming appointments
- Perform general administrative duties such as filing, faxing, and data entry
- Collect payment for uninsured services as needed
- Provide shift coverage and assist team members when required
- Maintain professionalism and empathy when interacting with colleagues and patients
Qualifications & Requirements:
- Strong communication skills and confidence in interacting with medical specialists
- Highly proficient in Microsoft Word
- Must have a car or reliable transportation
- At least one year of clinical experience working directly with physicians is preferred
Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization
Pay: $20.00-$30.00 per hour
Work Location: In person
