Job Summary
Our dynamic clinic, specializing in family medicine, Immigration Medical Exams, seafarer medicals, TB testing and travel health, is seeking an experienced and highly-organized Medical Office Assistant (MOA) to step into a key leadership role. We are looking for a self-starter who can not only provide outstanding front-line patient service but also take charge of daily operations and help coordinate our clinical team. This position offers significant autonomy and flexible hours, perfect for a professional seeking a rewarding challenge beyond the traditional MOA role.
Administrative & Patient-Facing Duties:
- Conduct patient intake, including scheduling, registration, and gathering health history information for the chart.
- Prepare and organize patient files and documentation in the EMR ahead of appointments.
- Assist the physician and clinical staff with Immigration Medical Exams (IMEs) and other assessments by managing paperwork, forms, and scheduling logistics.
- Coordinate TB testing appointments and follow-up scheduling (non-clinical support only).
- Handle patient inquiries, phone calls, and correspondence, ensuring a high standard of patient service.
Managerial & Administrative Duties:
- Oversee daily clinic flow, patient scheduling, and wait-time management.
- Act as the primary clinic lead, coordinating and supporting other administrative staff.
- Manage clinic inventory, including ordering and stocking of office and administrative supplies (in coordination with clinical staff for medical/vaccine supplies).
- Ensure all administrative practices and documentation meet clinic policies and applicable privacy/regulatory standards (e.g., FOIPPA, clinic SOPs).
- Support billing, MSP submissions, and other administrative/financial processes as needed.
Skills
- Strong EMR experience and familiarity with clinic scheduling systems.
- Exceptional organizational skills and meticulous attention to detail.
- Demonstrated ability to work independently, take initiative, and problem-solve.
- Excellent communication and customer service skills.
- Fluency in a second language is a strong asset, but not required.
What We Offer
- A key leadership role with significant autonomy.
- A professional, supportive, and dynamic small-team environment.
- Opportunity to be a core part of a growing specialty practice.
Job Types: Full-time, Part-time
Pay: $20.00-$25.00 per hour
Benefits:
- Casual dress
- Flexible schedule
- Vision care
- Work from home
Work Location: Hybrid remote in Burnaby, BC V5H 1Y8
