Public Outreach Trainee (INFOTOGO)
City of Toronto
Toronto, ON
Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Public Outreach Trainee within our Economic Development & Culture Division.

NOTE TO CURRENT CITY OF TORONTO LOCAL 79 PART-TIME EMPLOYEES: If you are a current City of Toronto Local 79 part-time employee, you must indicate that you are a "Current Part-time employee" in the "Custom Information" section of your on-line application form, and provide your "Employee Number" in order to be considered for this job opportunity.

Please note: The applicant pool from this job posting may be used for similar summer job opportunities in various divisions.

The INFOTOGO, seasonal visitor engagement program is recruiting staff for their mobile information booths at busy tourist areas and major events in the summer of 2019. INFOTOGO exists to promote things to do in Toronto by engaging and informing both visitors and residents. This contributes to a more welcoming city that is more economically and culturally vibrant by encouraging people to discover our city and to see & do more. We are seeking enthusiastic, friendly, outgoing individuals with a deep Toronto knowledge and passion to connect with visitors.

Please note: The applicant pool from this job posting may be used for similar summer job opportunities in various divisions.

Major Responsibilities

Responsible for the day-to-day operation of the INFOTOGO units and vehicle as it travels throughout the city and sets up in different locations to welcome people, answer questions, and provide information about City logistics, events and attractions
Responsible for driving and parking the vehicle (in high traffic areas) with attached trailer including the set-up and tear-down of trailer at each location (will involve lifting of materials)
Responsible for cleanliness and daily maintenance, inspections of vehicle, trailer, and equipment (this includes the fuelling and washing of the vehicle)
Resolves any on-site issues associated with vehicle, trailer and/or tent and be the main point of contact with event supervisors while onsite
Assists with packing, loading, lifting, moving, delivering, setting up, maintaining and unpacking supplies, displays etc.
Monitors, records and maintains product sampling inventory.
Distributes and provides information and answers inquiries regarding the City site/equipment.
Assists with assembling and compiling data and information packages. Distributes to events staff.
Ensures that service tracking records are accurately completed
Approaches members of the public to welcome them; engages the public in conversation, promotes contests and offers assistance with directions
Administers short surveys, distributes materials, conducts internet searches, and inputting data.
Documents events/findings. Attends staff meetings and reports on event issues.
Assists with various office functions.
Key Qualifications

Currently enrolled in a post-secondary program in hospitality, business, marketing, tourism or other related program.
Experience working with the public in a front-line customer service/information position, marketing or tourism related position or as a promotional representative.
Experience setting up and operating computers and equipment on the vehicle (laptop, tablet, remote internet access, TV, DVD).
Must possess and be able to maintain a valid Province of Ontario Class “G” Driver’s License and must qualify for the City’s equipment operating permits and requirement.

You must also have:
Superior knowledge of the City of Toronto; ability to read a map and direct tourists to local attractions, festivals and events
Outgoing personality and ability to engage the public
Ability to deal with difficult situations in a quick, polite and diplomatic manner.
Excellent organization, communication and interpersonal skills required
Strong work ethic and a demonstrated ability to be professional and punctual
Ability to lift 50 pounds (i.e boxes of brochures)
Ability to communicate in multiple languages is an asset.
Certification in Standard First Aid/CPR Level C is an asset.
Flexibility to work day, evening and weekend shifts
Must be available to work a minimum of three shifts per week, although not guaranteed

Note: This position requires frequent travel throughout the city in a truck and trailer, the ability to lift heavy objects, walk and stand for long periods of time and work in various outdoor work environments.

Equity, Diversity and Inclusion:
The City of Toronto is committed to fostering an inclusive, accessible environment where all employees and members of the public feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the public and the communities in which we live and serve.

If you are an individual who requires accommodation to apply to this position, due to disability under the Ontario Human Rights Code, please email us at, quoting job ID # and the job title. The City is committed to providing Code-protected accommodation throughout its hiring process. Please visit Hiring Policies and Statements for further details.