Company: Ontrek Logistics Inc.
Position: Logistics Coordinator – Freight Forwarding Operations
Employment Type: Full-Time
About Ontrek Logistics Inc.
Ontrek Logistics Inc. is a Canadian freight forwarding and logistics company providing international and domestic transportation solutions. Our core services include ocean freight, inland transportation, warehousing, transloading, and end-to-end logistics coordination. We work closely with major shipping lines, transportation providers, customers, and overseas partners to ensure shipments are handled efficiently from origin through destination.
We are looking for an organized, proactive, and detail-oriented Logistics Coordinator to join our operations team and manage the day-to-day coordination of customer shipments.
Position Overview
The Logistics Coordinator will be responsible for managing daily freight forwarding operations and acting as a key point of contact between customers, shipping lines, trucking companies, and our internal back-end documentation team.
The successful candidate will coordinate ocean and door shipments from booking through completion, respond to customer requests, oversee shipment documentation, and ensure operational deadlines and carrier requirements are met.
Key Responsibilities
- Manage and coordinate day-to-day freight forwarding operations for customer shipments.
- Handle ocean freight shipments, including FCL movements, from booking through sailing and final coordination.
- Coordinate door moves and inland transportation, including communication with trucking companies, customers, warehouses, and other service providers.
- Communicate directly with customers regarding bookings, shipment schedules, documentation requirements, shipment status, and operational inquiries.
- Obtain and coordinate bookings with shipping lines and ensure shipment requirements are communicated accurately.
- Work closely with our back-end documentation team to ensure all required freight documentation is completed accurately and on time.
- Coordinate and review documentation including CERS export declarations, Shipping Instructions (SI), Verified Gross Mass (VGM), Bills of Lading, booking confirmations, and other shipping documents.
- Ensure documentation and operational cut-offs are closely monitored to prevent shipment delays, rollovers, penalties, demurrage, or other unnecessary charges.
- Coordinate directly with shipping lines regarding bookings, vessel schedules, equipment availability, documentation, amendments, shipment issues, and other operational matters.
- Monitor shipments and proactively communicate schedule changes, delays, documentation issues, or other exceptions to customers and internal teams.
- Coordinate container pickup, loading, return, terminal delivery, and other operational requirements for door and port moves.
- Handle customer requests professionally and provide timely solutions to operational issues.
- Maintain accurate shipment records and ensure information is properly communicated between customers, carriers, trucking companies, and internal staff.
- Follow up on pending documentation and operational requirements to ensure shipments move according to schedule.
- Troubleshoot day-to-day shipment issues and escalate urgent matters to management when required.
- Work closely with other members of the operations and documentation teams to maintain smooth workflow and excellent customer service.
- Perform other freight forwarding and logistics-related duties as required.
Qualifications & Skills
- Previous experience in freight forwarding, logistics, ocean freight, transportation, or supply chain operations is strongly preferred.
- Knowledge of ocean freight documentation and procedures, including CERS, Shipping Instructions, VGM, and Bills of Lading, is preferred.
- Experience communicating with shipping lines, trucking companies, terminals, warehouses, and customers is an asset.
- Strong organizational and time-management skills.
- Excellent attention to detail.
- Ability to manage multiple shipments, customers, and deadlines simultaneously.
- Strong written and verbal communication skills.
- Comfortable working in a fast-paced logistics environment.
- Strong problem-solving skills and ability to take ownership of operational issues.
- Proficiency with Microsoft Outlook, Excel, and other standard business applications.
- Diploma or degree in Logistics, Supply Chain Management, Business Administration, International Trade, or a related field is preferred.
- Fluency or strong communication skills in Hindi and Punjabi are strongly preferred.
Language Requirements
English is required. Hindi and Punjabi are strongly preferred, as this position involves regular communication and coordination with our back-end operations and documentation teams.
Ideal Candidate
We are looking for someone who takes ownership of their shipments rather than simply processing individual tasks. The ideal candidate will proactively follow up with customers, shipping lines, trucking providers, and our documentation team to ensure each shipment is properly coordinated and all deadlines are met.
The successful candidate should be comfortable handling the fast-paced nature of freight forwarding and be able to identify potential problems before they result in delays or additional costs.
Why Join Ontrek Logistics Inc.
This position provides an opportunity to develop hands-on experience across multiple areas of freight forwarding and logistics. You will work directly with customers, shipping lines, transportation providers, and an experienced internal team while managing shipments from booking through completion.
We are looking for a dependable individual who can grow with the company and become an important part of our day-to-day operations team.
Pay: $40,000.00-$71,306.83 per year
Benefits:
Work Location: In person
