About the Role
We are looking for a friendly, organized, and patient-focused Front Desk / Optometric Assistant to join our growing team. This role is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and has a passion for delivering exceptional patient care.
As the first point of contact for our patients, you will play a key role in creating a welcoming experience while supporting the clinical team with pre-testing, administrative tasks, and day-to-day clinic operations.
Responsibilities
- Greet patients and provide a warm, professional experience from arrival to departure
- Schedule appointments, manage patient communications, and answer incoming phone calls
- Collect and update patient information and maintain accurate electronic medical records (EMR)
- Perform preliminary testing and patient assessments as required
- Assist optometrists with patient flow and examination preparation
- Educate patients on eye health, treatment plans, eyewear options, and contact lenses
- Support optical sales by assisting patients with frame selection and product recommendations
- Process payments, insurance claims, and direct billing where applicable
- Maintain a clean, organized, and efficient clinic environment
Collaborate with team members to ensure a seamless patient experience
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Who you are
- Someone with strong communication and interpersonal skills
- Ability to multitask and prioritize effectively in a busy environment
- Detail-oriented with excellent organizational skills
- Comfortable learning new technology and electronic medical record systems
- Positive attitude and willingness to work as part of a team
Knowledge of optical products, contact lenses, or pre-testing equipment is an asset but not required
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What We Offer
- Competitive compensation
- Extended health benefits
- Vision care benefits
- On-site parking
- Supportive and collaborative team environment
- Opportunities for ongoing training and professional growth
- The opportunity to make a meaningful impact on patients' eye health and overall
experience
Schedule
- Monday & Tuesday: 9:00 AM – 5:00 PM
- Wednesday & Thursday: 9:00 AM – 6:00 PM
- Friday: 9:00 AM – 2:00 PM
- Saturday: occasionally 10:00 AM – 1:00 PM
Compensation:
$19.00 – $22.00
If you are passionate about patient care and enjoy working in a fast-paced, team-oriented environment, we would love to hear from you!
