Nature of Work
This is a sales and customer service-oriented position with extensive contact with the public. This position requires an individual with good customer service skills, organizational ability and initiative when dealing the demands of this position. A CSR 1 is expected to handle customer service sales and/or inquiries by telephone inbound/outbound/SMS calling, email requests and in person, accurate completion of workorders for installation, changes of service and payments on accounts.
Principal Accountabilities
- Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
- Manage customer requests for products and/or services information, order status, order request and supporting CityWest products
- Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
- Communicating CityWest product and services to existing and new customers. This may be done in-person, on the phone and via outbound calling campaigns
- Respond to email requests and inquires utilizing superior customer service and business writing skills
- Additional duties based on business needs
Required Education
- Secondary School Diploma
- Post-Secondary studies are an asset
Qualifications and Experience
- Minimum of one-year experience in a computerized environment
- Minimum one year of customer service experience
- Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.
Skills and Competencies
- Ability to interact and communicate professionally with a diverse group (peers, customers, supervisors, managers, and subject matter experts)
- Good communication skills (oral and written)
- Strong problem-solving skills
- Organized, attentive to detail
- Ability to work through stressful situations
- Ability to work individually and as part of a team
Please note that interviews and assessments may be required to determine skills and qualifications for the position. Please submit a cover letter and resume or a CityWest Internal Application to the attention of Human Resources by email to [email protected].
Job Types: Full-time, Permanent
Pay: $26.82 per hour
Ability to commute/relocate:
- Terrace, BC V8G 2M4: reliably commute or plan to relocate before starting work (preferred)
Education:
- Secondary School (required)
Location:
- Terrace, BC V8G 2M4 (preferred)
Work Location: In person
