Office Administrator & Customer Service Representative
Location: Etobicoke, ON
Job Type: Full-Time
Hourly Pay: $21.00
Schedule: Monday to Friday, 8:30 AM – 4:30 PM
Reports to: Office Manager
Join the Brightpics Team!
Brightpics is a Canadian school photography company that has proudly served schools and families for over 16 years. We believe school photos are more than just pictures, they capture memories that last a lifetime. Our team is committed to providing outstanding customer service, professional photography, and seamless experience for schools and parents. We're looking for a friendly, organized, and enthusiastic Office Administrator & Customer Service Representative to become an important part of our office team.
If you enjoy helping people, solving problems, and working in a collaborative environment, we'd love to meet you.
About the Role
This position is divided into three key areas of responsibility:
School Support
You will be the primary point of contact for our schools, providing exceptional service and ensuring every school receives the support they need.
Responsibilities include:
- Answering phone calls and emails from school administrators.
- Building positive relationships with school staff.
- Resolving questions and issues quickly and professionally.
- Coordinating photography schedules with schools and photographers.
- Supporting photographers with administrative tasks before and after photo days.
Customer Service
You'll also assist parents throughout the ordering process by providing friendly, knowledgeable support.
Responsibilities include:
- Assisting parents with online and phone orders.
- Booking appointments through our scheduling system.
- Tracking, updating, and processing orders.
- Responding to customer inquiries by phone and email.
- Providing outstanding service and resolving concerns with professionalism and care.
Office Administration
Additional duties include:
- General office administration and clerical support.
- Answering incoming calls and directing inquiries.
- Filing and maintaining records.
- Coordinating photographer schedules.
- Assisting with daily office operations and special projects.
- Performing other administrative duties as required.
We're Looking for Someone Who Is
- Friendly, positive, and enjoys working with people.
- An excellent communicator with strong verbal and written skills.
- Organized and able to manage multiple priorities.
- Comfortable working independently with minimal supervision.
- Detail-oriented and accurate.
- Flexible and able to adapt in a fast-paced seasonal business.
- Confident using computers and learning new software.
- A natural problem solver who enjoys helping customers.
Qualifications
- 1+ year of customer service experience (Prefered)
- Previous office or administrative experience (Prefered
- Valid Driver's License.
- Reliable transportation or ability to commute to our Etobicoke office.
Schedule
Monday to Friday 8:30 AM – 4:30 PM
This is a full-time position that follows the school calendar. As such, the following weeks are off:
- Winter Break (Last two weeks of December)
- March Break (2nd or 3rd week of March)
- Approximately 6–8 weeks during the summer (typically beginning the first week of July and reopening the last week of August).
Apply Today!
If you're an organized, customer-focused professional who enjoys working with people and thrives in a team environment, we'd love to hear from you.
Join Brightpics and help create a positive experience for thousands of students, parents, and schools every year.
Pay: From $21.00 per hour
Benefits:
- Casual dress
- On-site parking
Work Location: In person
