Spicsoft Inc. is seeking a skilled IT Help Desk Technician to join our dedicated team. This hybrid role combines office-based support with on-site client visits. You’ll work closely with clients to resolve technical issues, configure systems, perform installations
This role combines Level 1 support, on-site client visits, and physical IT work such as rack mounting, cable management, and equipment installations.
Key Responsibilities
- Provide remote and on-site technical support
- Resolve helpdesk tickets efficiently while meeting SLA expectations
- Troubleshoot: Windows desktops and laptops, Printers and peripheral, Basic network connectivity issues
- Install and configure:
- Desktops, laptops, and basic server hardware
- Network switches, firewalls, and access points
- Perform hands-on field work, including:
- Rack mounting servers and network equipment
- Cable management, labeling, and basic terminations
- Mounting small devices (APs, cameras, network gear) on walls
- Assist with Microsoft 365: User setup, Email troubleshooting, Basic security and backup checks
- Accurately document all work in the ticketing system
- Communicate professionally with end users and clients
- Escalate issues appropriately when required
Required Skills & Experience
- Diploma or certificate in IT, Networking, or equivalent experience
- 1–3 years experience in helpdesk, or field technician role
- Strong logical troubleshooting and problem‑solving skills
- Comfortable working with tools, ladders, racks, and cabling
- Solid understanding of:
- Windows OS
- Microsoft 365
- Networking fundamentals (IP addressing, DHCP, DNS)
- Ability to manage multiple tickets and shifting priorities
- Strong customer service and communication skills
- Fluent in English (spoken and written)
Nice to Have (Not Required)
- Experience in an MSP environment
- Familiarity with switches, firewalls, VLANs, or VPNs
- CCTV or access point installation experience
Additional Requirements
- Valid driver’s license and access to a vehicle
- Willingness to travel to client sites
- Ability to lift and mount IT equipment safely
Benefits
- On-site parking
- Exposure to diverse client environments
- Growth path into Level 2 / Level 3 MSP roles
Pay: From $40,000.00 per year
Work Location: In person
