Job Description:
We are currently seeking a Full-time Night Auditor at Best Western Wainwright Inn & Suites, wth the ability to work night shifts (10:00 PM-6:00 AM)
Job Duties:
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Knows daily activities and meetings taking place in the hotel.
- Manages and resolves all guest requests or concerns in a professional and courteous manner
- Performs other duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Previous hotel-related experience an asset.
- Ability to communicate with public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit and cash handling policies and procedures.
- Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.
Please submit your resume and cover letter via email. Must be eligible to work in Canada. The hotel is unable to assist with obtaining work authorization.
Job Type: Full-time
Work Location: In person
