Regional Support Coach
Location: field-based role – Across Devon, Cornwall and part of Dorset
Permanent – 39 hours per week (Monday – Friday)
As a Regional Support Coach for LloydsPharmacy, you’ll do so much more than simply manage. You’ll lead, coach and develop your pharmacy colleagues. You’ll provide patients with the best possible service and inspire team members to do the same. You’ll make vital decisions. You’ll make everything run smoothly. You’ll make a genuine difference to people’s lives.
About the opportunity
Our Regional Support Coaches work closely with Regional Managers to ensure full implementation and execution of our company and regional objectives and initiatives, through supporting and engaging Pharmacy colleagues in order to build skills and capabilities.
You will be accountable for focusing pharmacy teams on achieving their shrinkage targets and supporting colleagues to ensure patient and business confidentiality is maintained as required by Data Protection Act.
As a Regional Support Coach, you will be expected to engage with cluster managers, pharmacy managers and pharmacy teams to implement change, provide coaching, support and direction as appropriate; whilst driving operational excellence throughout the region to minimise ownings, reduce waiting times and exceed customer’s expectations.
Working as part of the Regional Team, the successful applicant will aligned to a territory covering Devon, Cornwall and part of Dorset.
You will ensure compliance with ethical, professional and legal pharmacy standards to ensure that every customer receives a safe, accurate and efficient dispensing service and Pharmacy retail standards are delivered to company expectations.
Using expert advice to offer solutions and share best practice, our Regional Support Coaches are on hand to support colleagues in understanding their pharmacy Key Performance Indicators (KPIs) and helping them achieve their performance targets/change & goals.
Customers and communities are at the heart of everything we do. So, first and foremost, you’ll be the kind of person who loves to coach colleagues, drive operational excellence, approachable and an exceptional listener. To keep up with the evolving landscape, we’re looking for someone who’s eager to share their expertise to inspire teams, drive a learning culture and improve our pharmacy retail network. In return, you’ll have access to a range of career paths and training opportunities you’d expect from an industry leader.
LloydsPharmacy is part of Mckesson UK. United by our values, we strive to break boundaries, challenge the status quo and change the face of the healthcare industry – both in community pharmacy and in specialist healthcare and logistics.
With limitless opportunities to grow and develop, plus an open culture where you can make a tangible impact, you’ll be able to build solutions and have experiences that change lives for the better – starting with your own.