About Peoples Group:
Peoples Group is a boutique Financial Institution with offices located in Vancouver, Calgary, Toronto and Montreal that has been in the Canadian marketplace for over 30 years.
Our focus is on exceeding our customer’s expectations by providing exceptional customer service backed by extensive product knowledge and experience. We believe that people come first, everyone has strengths, and work should be inspiring, challenging, and fun.
When we opened our doors in 1985, our specialty was the origination of Residential and Multi-family mortgage products and the provision of short and long term guaranteed investment products. Since then, we have significantly grown our team and product line to provide innovative solutions for our clients, backed by years of industry expertise and rates which are consistently among the best in Canada.
About this Job:
We are seeking a highly motivated and skilled Analyst with a strong track record in Fraud and Risk Management. We are looking for a forward-thinker who can comfortably interpret quantitative and qualitative data to assist with the ongoing review and daily monitoring of the fraud and risk management of prepaid and credit card programs. A proven track record in investigations, and experience working within the financial services market both at the domestic and international level is a plus.
Sound like you? Here’s what you’ll need to demonstrate:
Liaise with partners, other Financial Institutions, Government agencies and Law Enforcement on information requests and investigations.
Identify existing and emerging risks while providing recommendations to mitigate the impact of these risks.
Job specific skills
Make time-sensitive decisions relating to account restrictions, requiring sound and independent judgment related to member impacts and potential loss to Peoples Trust.
Conduct investigations on suspicious activity, including preparing investigative reports with findings and recommendations gathered from analysis of account history and source documents
Using technology-based fraud monitoring/detection tools and reports, to monitor/analyze account activity for potential fraud and illegal activity
Monitor and review new and existing card programs according to Peoples Trust risk guidelines and network requirements.
Monitor and help report on monthly fraud loss rates by product and program manager
Monitor, download and distribute network card alert notifications and impacted cards to partners
Respond to Government Demands for information
Analyze cardholder disputes and make recommendations
Identify, report and/or resolve any deficiencies with AML or KYC standards for new applications and existing accounts
Bachelor’s degree in Business, Economics, Finance, Criminology or equivalent experience.
Minimum 3 years risk or fraud experience, preferably within the payment card industry.
Familiarity with risk-based transaction monitoring systems (i.e.Kount) would be an asset.
Ability to analyze data and discern trends.
A love for detail and solving puzzles.
Ability to see the ‘big picture’, yet diligent with details.
Good judgement and demonstrated sound decision-making skills, with a proactive approach to problem solving.
Strong organizational and time management skills with the ability to adapt to change in a high-growth business environment.
Demonstrated strong interpersonal and communication skills, both written and oral.
Strong computer skills, with advanced skill in MS Office.
Bilingual English and French communication skills would be considered an asset.
The people you’ll work with:
In this role, you will have the opportunity to work closely with various teams spread across Canada. Through Project and cross corporate initiatives, you will also have the opportunity to directly contribute to the success of your colleagues and interact with the wider Peoples Group team.
If you are interested in joining our dynamic team, please submit your resume today.