At PHC360,
About PHC360, integrative health and wellness facility offering a personalized approach to restoring, optimizing, and elevating client well-being. Our 4,000 sq. ft. boutique facility features cutting-edge amenities including red light therapy, cold tub therapy, infrared saunas, and a high-performance training space, supported by a multidisciplinary team of health professionals.
Position Overview
PHC360 is seeking a highly organized, motivated, and experienced professional to join our team in the role of Member Experience Coordinator. This is a part-time position at 25 hours per week, with required availability day, evenings and weekends. Candidates must be prepared to commit to a schedule that reflects the operational demands of a client-facing wellness facility. The successful candidate will play an integral role in the day-to-day operations of our facility while contributing to organizational growth, staff development, and the continuous improvement of internal systems and policies. This role requires someone who is adaptable, solutions-oriented, and committed to excellence across all areas of the business.
Key Responsibilities
Client Experience & Front Desk
- Serve as the primary point of contact for clients, ensuring a professional and welcoming experience at all times
- Manage client check-ins, bookings, memberships, and inquiries across in-person, phone, and email channels
- Support supplement sales and provide knowledgeable product recommendations
Operations & Facility Management
- Oversee daily facility operations including cleanliness, organization, inventory management, and vendor coordination
- Identify operational inefficiencies and implement effective, scalable solutions
- Assist in the development and execution of systems and processes that support organizational growth
Sales & Business Development
- Support marketing initiatives, community outreach, events, and strategic partnerships
- Contribute to client acquisition and retention strategies
- Assist in the development and refinement of wellness programs and service offerings
Policy & Organizational Development
- Support leadership in building a structured, sustainable operational framework
- Provide ongoing input on organizational improvements and best practices
Who You Are
You are a natural leader and problem-solver who thrives in a fast-paced, evolving environment. You are passionate about health and wellness, love working with people, and are excited by the opportunity to help build something meaningful from the ground up. You thrive in a small team setting and are energized by the unique challenges that come with it. You take genuine pride in the success of those around you and are motivated by being apart of a long-term vision — someone who wants to grow alongside a small business be apart of the long term success.
What You Bring
- 1–2 years of experience in a health clinic, gym, spa, or wellness environment
- 1+ year in operations, or assistant management capacity
- Strong organizational, analytical, and multitasking abilities
- Excellent written and verbal communication skills
- Proficiency in Microsoft Office and major social media platforms (Instagram, Facebook, LinkedIn)
- Demonstrated ability to work independently, prioritize effectively, and adapt in a dynamic environment
- Knowledge of supplements, holistic health, or nutrition considered a strong asset (RHN, Precision Nutrition, or equivalent)
- Sales experience
- Passion and Energy to work and our environment
What We Offer
- A pivotal role within a growing, mission-driven organization
- A clear path for growth and advancement within PHC360 as the organization expands
- Access to state-of-the-art wellness amenities
- Extended health benefits and employee wellness perks
- The opportunity to grow professionally alongside the business and take on greater responsibility over time
How to Apply
If you’re ready to make an impact and grow with us, we’d love to hear from you!
Send your resume and cover letter to: [email protected]
We thank all applicants for their interest. Only those selected for an interview will be contacted. Accommodations are available upon request during the recruitment process.
Job Types: Part-time, Permanent
Pay: From $19.00 per hour
Benefits:
- Flexible schedule
- On-site parking
- Wellness program
Work Location: In person
