Company
The Tile Shoppe is a retail store specializing in ceramic, porcelain, marble, engineered hardwood, tools and installation materials. We are committed to providing exceptional products and services to our customers. Our team thrives in a dynamic environment where every day offers new opportunities for growth and success.
Overview
We are seeking a dedicated Order Desk Coordinator to join our team at The Tile Shoppe. This role is vital in maintaining strong B2B relationships while delivering excellent customer service.
What We're Looking For
- Tech-savvy with basic computer skills
- Strong Math skills
- Excellent communication skills
- Strong listening and customer service skills
- Excellent organizational skills with attention to detail in order fulfillment processes
What You'll Do
- Prepare and process sales orders and invoices
- Handle customer return requests, process related documentation, and submit claims
- Ensure that website inventory is up to date
- Coordinate with the warehouse team to ensure timely delivery of products
- Arrange and coordinate shipments
- Manage online orders, including order processing, cancellations, and refunds
- Perform administrative tasks such as filing, ordering supplies, and other support duties
- Perform other related duties as assigned
Experience
- Proven experience in customer service, order processing, shipping and receiving, or supply chain coordination is an asset
- Familiarity with SAP or equivalent software
Important Notes
- This job posting is for an existing vacancy.
- We will not use automated tools or AI to screen applications.
Pay: From $20.00 per hour
Benefits:
- Dental care
- Extended health care
- Store discount
- Vision care
Application question(s):
- Are you legally authorized to work in Canada?
- Will you now or in the future require employer sponsorship to work in Canada?
Work Location: In person
