Explore A Career At Mosaic
Mosaic Forest Management Corporation is in the business of sustainable forest stewardship, managing private timberlands and public forest tenures in Coastal British Columbia for more than a century. Operating for over a century on Vancouver Island and coastal BC, Mosaic Forest Management is Canada’s largest private timberland producer. We take pride in our land base and have a long-term view of managing our trees and the ecosystems in which they grow.
The Opportunity
Mosaic is seeking an Application Support Analyst to work out of our Nanaimo office on Vancouver Island, British Columbia (consideration will also be given to candidates interested in working out of our Vancouver office).
The Role
Reporting to the Director of Technology and Innovation, the Application Support Analyst will provide technical expertise and support for the core business applications/systems based on strong business acumen. The successful candidate will be an integral member of the Application Support Team, which is responsible for the reliable and efficient delivery of the organization’s suite of applications including inventory management, financial transactions, operational planning, and other administrative support systems. Primarily focused on the financial applications, the specific responsibilities include, but are not limited to:
- Ensures application performance aligned with critical business workflows through proactive monitoring;
- Resolves user issues with emphasis on business impact and process improvement;
- Acts as business-focused liaison with vendors, translating needs into technical solutions;
- Configures applications based on business workflow requirements and objectives, ensuring technology solutions align with business objectives;
- Provides strategic guidance on application upgrades and enhancements based on thorough understanding of business unit operations and future needs;
- Manages releases and testing with focus on business impact and stakeholder needs;
- Contributes technical expertise to projects while maintaining focus on business outcomes, including process optimization, functionality design, and implementation strategies;
- Collaborates with business to design and implement improved processes, leveraging application capabilities to enhance operational efficiency; and
- Contributes to the long-term application strategy by combining technical knowledge with deep understanding of business goals, industry trends, and organizational needs.
What We’re Seeking:
- Degree or diploma in computer science or related program or equivalent experience;
- 5+ Years’ experience supporting transaction-based applications in functional areas such as finance, inventory control and planning;
- Experience providing application user support, including creating technical documentation and developing standard operating procedures aligned with business processes;
- Experience supporting Dynamics 365, Microsoft SQL Server (ie., query, administration, report services and analysis services), and Lifecyle Services. Including configuration management and integration with related business systems;
- Strong understanding of system and data governance through policy and change control processes;
- Experience supporting financial systems, services and processes is required;
- Demonstrated experience in business process analysis, mapping, and optimization, including stakeholder engagement and requirements gathering; and
- Knowledge of the forestry industry preferred, but not required.
Mosaic values diversity and recognizes that talent comes in many forms. Even if you don’t meet every qualification, we encourage you to apply. We’re eager to learn about your unique knowledge, skills and experiences.
What You Get
Mosaic Forest Management is one of BC’s Top 100 Employers. We are proud of our highly collaborative, respectful, and innovative work environment. Our employees are empowered with high levels of role autonomy and the ability to make decisions and lead change.
At Mosaic, we believe in rewarding our employees with a comprehensive and competitive package that reflects the value they bring to our team. Here's a glimpse of what you can expect when you join us:
- Competitive compensation that matches your skills and experience.
- Annual bonus tied to both individual and company performance, recognizing your contributions to our success.
- Employer-paid premiums for a robust benefits package to support your wellness.
- Company-funded defined contribution pension plan to help secure your future.
- Generous paid vacation program, to recharge and relax.
- Flexible work model, depending on your role.
- We also offer various additional benefits and programs, including maternity and parental leave EI top-ups, opportunities for continuing education and professional development, and various discounts on goods and services.
All programs and benefits are subject to change.
Compensation
The annual salary range for this position is $88,000 to $110,000. Individual compensation is commensurate with skill, relevant experience, and education.
To Apply
Visit mosaicforests.com/careers and click on the Job Opportunities to apply. Deadline to apply is November 22, 2024.
At Mosaic, we believe in creating a workplace where everyone feels they belong and can contribute their whole, authentic selves to help us achieve our strategic goals. We’re proud to be an Employer Partner of the Canadian Centre for Diversity and Inclusion and we are dedicated to fostering an inclusive environment that values diversity and promotes equity.
If you require accommodation at any point during the recruitment process, please email [email protected]
About Mosaic Forest Management
Mosaic Forest Management Corporation is in the business of sustainable forest stewardship, managing private timberlands and Public forest tenures in Coastal British Columbia for more than a century.
Mosaic employs several thousand people directly and indirectly, and is committed to achieving positive economic, social and sustainability outcomes from the working forest.
Mosaic’s land base spans Coastal BC. Beyond generating strong economic returns, we manage our private forest lands to protect the cultural values of our Indigenous partners, provide sustainable forest stewardship and environmental services, and offer a variety of recreational opportunities, scholarships, and donations to our neighbouring communities.
For more information, visit MosaicForests.com.
