Guest Services Agent
Wild Renfrew
Port Renfrew, BC

Please apply by using this link:
https://app.smartsheet.com/b/form/08cbf29b05fd46019a7a3434046c785d

Job Summary

We are looking for professional Guest Services and Retail Associates capable of attending to our guests and establishment with integrity and attention to detail. The goal is to maintain a friendly, clean, and orderly environment for our guests and colleagues.The applicant will be serving our guests’ needs while maintaining the company’s high standards of excellence, delivered with a genuine warm and welcoming style of service.

Responsibilities and Duties

  • Greet guests with an approachable manner
  • Answer inquiries in person, via email and telephone, using professional language and etiquette
  • Address concerns and requests with patience
  • Make and manage accommodation reservations
  • Process all guest check-ins, check-outs, room assignments, deposits, and room payments
  • Ensure all rooms are cared for and inspected according to standards
  • Maintain equipment and promptly notify superiors of any damages, deficits, and disturbances
  • Provide directions and up-to-date information about local amenities and features to guests
  • Assist guest by answering inquiries about our adventure activities and inform guests of activity style, physical requirements, duration, and cost
  • Adhere strictly to rules regarding health and safety and be aware of all company-related policies and procedures
  • Perform other tasks or projects as assigned by management, which may include cross training for other positions within the company

Qualifications and Skills

  • Dedicated, keen, and self-disciplined individual with a sincere desire to provide excellent customer service within a high volume environment, while maintaining a motivated and organized environment for fellow employees
  • Minimum of 2 years of Hospitality/Retail experience in a Customer Service role within a resort or hotel environment
  • Strong personal interest in outdoor education and adventure tourism
  • Experience working with families or children
  • Strong communication skills to confidently explain information and converse with guests
  • Ability to read, write, and speak English
  • Proficient in at least one other language (French, German, Spanish)
  • Intermediate to advanced computer and/or graphic design skills (Microsoft Office, Photoshop, etc.)
  • Organizational skills to effectively process all reservations, purchases, paper work, and reports
  • Proven comfort and success while living in remote communities or away from close family and friends for extended periods of time
  • Approachable, customer-oriented, and friendly
  • Strong prioritization and time management skills
  • Fine attention to detail
  • Professional phone etiquette
  • Ability to multi-task and maintain a professional and upbeat demeanor while under pressure
  • Ability to work quickly and efficiently
  • Physical requirements: walk, stand, twist and bend for periods of time and able to lift 25kg. Be able to hear, speak and see without impairment

*Staff housing available

Job Type: Full-time