Customer Care Representative
Beau's All Natural Brewing Co.
Vankleek Hill, ON
Job Title: Customer Care Representative (CCR)
Date: September 2019
Reports to: Customer Care Manager

We are looking for a CCR to join our Customer Care Team in Vankleek Hill. This is a temporary role with full time hours that may lead to an extension or another opportunity within the brewery. Yes, it’s a short-term gig (approximately 4 months) but we promise to teach you about the craft beer industry in exchange for your awesome customer care skills! Do you have strong organisational skills? Are you a problem solver? How about your ability to communicate verbally and in writing – is it excellent? If yes, yes and yes, we want to hear from you so apply now!

Overview:
Reporting to the Customer Care Manager, you will provide excellent customer service in an efficient and timely manner. You will be responsible for inbound and outbound interactions with our business to business customers for the purpose of providing and processing information in response to telephone, email, and text inquiries.

Primary Duties and Responsibilities:
Contact licensee customers for the purposes of order taking, feedback and updates;
Send and receive calls, texts, and emails to/from new and existing customers;
Provide prompt, polite, and clear answers to all inquiries;
Provide product information for the purpose of selling and brand knowledge;
Collaborate with Distribution Team to provide dispatching updates to customers;
Collaborate with Sales Representatives to maintain and elevate customer relationship;
Provide reporting to Customer Care Manager as assigned;
Identify and resolve problems using best practice and process; and
Define and document processes.

Requirements:
2-5 years customer of customer service, administrative support, and/or sales experience;
Positive attitude with a dedication to providing fantastic customer service;
Knowledge of the craft beer industry or a passion for beer;
Excellent written and oral communication skills;
Bilingualism an asset (English and French);
Proficient with computers (G-Suite, MailChimp, SAP Business 1 - an asset); and
Ability to manage tasks and exercise independent judgment with minimal supervision.

Work Conditions
Interacts with employees, management and customers; and
Manufacturing environment.
If this role sounds like a good fit for you, we want to meet you. Send us your resume & creative cover letter telling us about yourself and how you can provide excellent customer service! Sorry, no phone calls.

Beau’s is an equal opportunity employer, and we value diversity and inclusion in our brewery. We promise to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected factors. We are also able to provide accessibility accommodation during the recruitment process - just let us know with an email to careers@beaus.ca, and we'll work with you to make it as easy as possible.

Beau’s All Natural Brewing is a close-knit, family-and-friends company. We take collective pride in creating unique, wonderful and organic craft beer, conceived with honest consideration for the environment and our local communities, and delivered with a sense of friendly relationship. A job with Beau’s All Natural means joining a new family – including all the family outings, eye-rolling humour, and wacky siblings you can handle. We have an assertive company culture of camaraderie, strong leadership, ethics, innovation, passion, and genuine enthusiasm for what we do. Life moves pretty fast at Beau’s. We brew using equal parts art and science. And we always have time for our friends.