Connect America and our family of brands, including Lifeline Canada, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years.
This position of Lifeline Community Representative will be an integral role within our Lifeline Canada business. Since 1974, more than 700,000 Canadian subscribers have beneﬁtted from Lifeline. Today, our range of medical alert services provide patients with access to help at home or on the go. Only Lifeline offers AutoAlert, the most widely adopted automatic fall detection technology on the market today and an excellent choice for those with a history, risk, or fear of falling. Our commitment to service delivery and the people behind the Lifeline name make us stand apart. Lifeline is also the only medical alarm service integrated with the Canadian healthcare system. Through partnerships with hospitals, healthcare agencies, and senior living residences. Lifeline is available to communities across the country.
At Lifeline Canada, our aim is to support our growing senior population, and their goals to age in place. The Lifeline service plays an important role in the transition from hospital to home to support independent at-risk seniors, as well as patients with chronic conditions. For more than 45 years, we have helped families support their loved ones so they can live more confidently at home knowing help is available at the push of a waterproof button, 24 hours a day. Our highly trained and caring Response Associates make this possible – whether it’s emergency services, a family member, or neighbour. With its Canadian head office in Toronto and two national Response Centres, Lifeline is the country’s leading medical alert service. For more information regarding Lifeline Canada, please visit us at https://www.lifeline.ca/en/.
Connect America, as North America’s largest independent provider of connected care, delivers a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.
At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Our Corporate headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA, with other offices across North America. Learn more at www.connectamerica.com.
The purpose of the Lifeline Community Representative (LCR) will be to implement the Community Development Core Strategies and Sales Process to attain our One Source sales objectives for the designated territory.
The LCR’s goal is to influence the Healthcare Professional’s (HCP) behavior so that they more pro-actively refer their patients/clients to the Lifeline (LL) service. This is achieved by preparing and implementing their territory plan to engage HCPs who have the highest potential to influence new LL subscribers. Other areas of coverage include sales visits and marketing promotion to medical offices, community organizations and other potential influencers including seniors’ groups.
Healthcare Professionals: Social Worker, Occupational Therapist, Discharge Planner, Physiotherapist, Nurse, Doctor, and Home Care Worker. These professionals can be found in hospitals, homecare centers (public and private), and community health care facilities.
Community contacts: Seniors, seniors’ residence manager, nurse in seniors’ residences and organizations such as VON, VAC and associations supporting seniors.
Target existing High Potential HCP and prospect for new customers with the objective to engage them with the benefits of the LL service for their patients/clients.
Identify HCPs needs/challenges to help them support their patients’ ability to live at home longer and more independently while at home
Provide Lifeline marketing materials such as brochures, coupons, surveys, posters, etc. to support the HCP in their referral work.
Schedule and deliver In-Service (group) presentations to HCPs as well as directly to potential subscribers and caregivers via various community organizations
Generate Senior Living Leads
Where appropriate, participate in customer workshops, tradeshows, and training meetings
Call Frequency: LCR is responsible for following CD Management mix and volume of activities to attain their targets.
Enters all sales activities and maintains an up-to-date CRM database.
Maximizes available resources, which includes collaboration with Regional Development Managers (RDM), Marketing, Direct Sales, Home Service Representatives (HSR), and other departments as necessary to optimize activations.
The LCR is responsible to participate in their monthly business review with their manager.
Mindful management of CD expenses
College diploma or Bachelor’s degree or equivalent work experience
General Skills and Knowledge:
2-5 years field sales experience
Knowledge of the Healthcare industry
Excellent interpersonal skills, able to establish and maintain business relationships
Excellent verbal and written communication skills
Excellent planning, organizational and implementation skills
Displays professionalism and business acumen.
A self-starter that works independently and in a team environment.
Strong computer literacy and proficiency with Microsoft Office Suite
Driver’s license, access to a car and home office including internet
Travel as necessary depending upon the territory, including overnight stays.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If selected to participate in the recruitment process, please inform Human Resources (HRSupport@medicalalert.com) of any accommodation(s) that you may require to any materials or processes used to ensure your equal participation.