Job description:
A Glass Company customer service rep acts as the operational hub, managing, scheduling, and routing auto or residential/commercial glass technicians to customer sites while coordinating parts orders. They serve as the primary contact between customers and field staff, ensuring timely service, high customer satisfaction, and accurate documentation of job details, often in a fast-paced environment.
Core Responsibilities
- Scheduling & Routing: Optimize daily routes and assign jobs to mobile glass technicians based on urgency, skill level, and location.
- Customer Communication: Confirm appointments, notify clients of technician ETAs, and manage rescheduling for emergency or broken glass calls.
Key Qualifications
- Experience: 1+ years of experience in dispatching, logistics, or customer service (construction/glass industry experience is a plus).
- Skills: Exceptional communication skills, ability to multitask in a fast-paced environment, and familiarity with GPS or routing software.
- Technical Knowledge: Basic understanding of glass types, measurements, and installation processes to accurately assess job requirements.
- Attributes: Strong problem-solving abilities, high attention to detail, and a focus on customer service.
Work Location: In person
