Insurance Customer Service Representative (Work From Home)
Mumby Insurance Brokers Inc
London, ON
As a customer service professional, you value the connections you make, the relationships you build, and the satisfaction that comes with solving customer problems. You’re an expert at turning frustration into appreciation.

Like us, you always put customers first, and always have their back. Now, you’re looking to join a company that cares about you, the same way they care about their customers – a company that values your lifelong learning, your career development, and your happiness at work.

At Mumby Insurance Brokers Inc. ( , we have the customer service role you’ve been looking for, as our next Customer Service Representative. We provide customized insurance solutions to ensure our clients’ peace of mind. We think of ourselves as trusted protection experts.

We’re proud of our exceptional client retention rate. With you on our team, there’s no doubt we’ll exceed these incredible results.

If you don’t have insurance experience, don’t let that deter you from applying – we will train you!

Customer Service Representative:
As our new Customer Service Representative, your main goal is to maintain the highest level of customer service for our existing clients, providing them with assistance and advice for any of their insurance needs in a timely manner.

Whether you’re responding to inquiries, managing claim calls, or handling client coverage renewals, your interactions will be guided by empathy, care, and a positive attitude.

You’ll serve as your customers’ trusted advisor. We’ll make sure you are well-trained in all things insurance, so that you can provide them expert advice they can rely on.

Maintaining client records will come naturally to you because you have a strong attention to detail. You’ll always follow up with clients, carriers/adjusters, underwriters, and our team to make sure things get done right, and at the right time.

You thrive in fast-paced environments, and you’re motivated by results. Above all, you’re coachable: you have an open mind, and you’re always seeking to learn more, develop your skills.

Working With Us:
Mumby Insurance Brokers Inc. is a second-generation, family-owned business that’s been providing insurance solutions since 1975. We are specialists, dealing with a professional clientele who truly appreciates the variety and value of the services we provide.

We have a team-oriented culture, and we understand that being able to have fun at work is key to our success. We celebrate our successes during daily morning huddles. We have weekly catered lunches, monthly health and wellness meetings, frequent off-site celebrations and events, and offer a team rewards program.

Your ongoing personal and professional development matters to us. We fully cover the costs of your continuing education and any licenses you need. Every month, you’ll have the opportunity to participate in an individualized “Blueprint for Success” meeting with our CEO where you can discuss your personal and professional goals, and we’ll work together to help you achieve them.

The Details:
This is a full time, permanent position, working Monday to Friday, 8:30 am to 4:30 pm.

If you are based in the Waterloo area, you can work in our Waterloo office.

Please note: if you're located outside of our Waterloo, you’ll have the ability to work remotely (from home) with occasional visits to the Waterloo office for meetings or team outings required.

We believe in rewarding your successes, so we offer a competitive base salary and performance bonuses.

Here are our must haves:
  • Proven track record of success in a customer service role
  • Experience managing client accounts
  • Technical aptitude and an ability to quickly learn how to use our state-of-the-art technology
  • Desire to obtain necessary insurance licenses, upon starting with us: RIBO, OTL, LLQP
And if you have any of the following, it would be an asset:
  • Experience in the financial services industry, banking or in the insurance industry
  • RIBO, OTL, LLQP licenses
  • Experience underwriting or loss adjusting
  • Qualification in a business-related discipline (CAIB, CIP)
How to Apply:
Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.

We will review applications, with priority given to those who have completed the assessment, and look forward to hearing from you.