Role:
The Director of Sales & Field Operations will oversee the entire sales division which includes corporate sales, events, and the Field. They are the liaison between head office and the field and take an active role in contributing to the overall success of our store teams. The Director of Sales & Field Operations principal responsibilities are in the areas of: Operational Excellence, Merchant Mindset, Customer Focus and People First.
Responsibilities:
Operational Excellence
· Improve the business process for each department through analysis and collaboration.
· Involved in long-term business/people planning at the managerial and executive level.
· Collaborates with management to develop budgets, specific programs and sales targets.
· Collaborates in the creation of annual planning calendars
· Establishes, in partnership with executives & Sr. leadership, weekly, monthly and yearly targets to act as a guideline that enables measurement of individual and group performance.
· In Partnership, build and streamline operational channels for efficiency and effectiveness while analyzing the performance of support functions and make recommendation for improvement.
· Function as the liaison between the CSC/DC and the field teams
· Managing all aspects of the day to day operations consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience.
· Leads the direction/execution of operational excellence through tools and resources
· Leads company’s policies and procedures
· Remain current on each store’s performance as it pertains to each division within the company. Enhance the profitability of the field and the company as a whole
People First
· Empower, Lead, and challenge staff to meet and exceed performance expectations
· Train, coach, and develop direct reports to support succession planning and stabilize bench strength.
· Facilitates/Supports district level workshops and training.
- Create and maintain a positive team environment whose players are passionate about our Performance Culture. Represent Lammle’s in a professional and positive manner, by making the company mission statement our driving force
· Partners with leadership on annual performance evaluations, development plans and reward programs.
· Hire, retain, and continually develop diverse, high-caliber talent that makes a strong positive impact on the organization. Anticipate future talent needs based on business plans. Develop plans to address skill and resource gaps. Actively participant in developing a pipeline of operational talent
· Transfer functional knowledge to the leadership team
· Provide support to leaders, corporate staff and field teams
· Work in partnership with leaders to develop and implement employee engagement initiatives and programs across the organization which will create a positive work environment, support the retention and development of the workforce and improve employee engagement
· Oversee matters involving complaints or charges against the company (charges of discrimination, wrongful termination, etc.)
Merchant Mindset
· Empowers, leads and challenges store staff on merchandise display and presentation consistent with Lammle’s image.
- Ensure stores are adhering to company direction by working through the District Managers to achieve Lammle’s standards.
- In partnership with the Director of Merchandise, communicate and support company promotions through weekly product flow, setting targets for warehouse.
· Influence and support the creation and maintenance of a Visual standard guidelines
Customer Focus
· A strong focus on customer service and consistently maintaining customer service levels
· Create and maintain a customer feedback program to exceed customer expectations and loyalty.
· Partners with the corporate customer service specialist to ensure compliments/complaints are handled in an timely appropriate manner
· Creating good rapport with customers to develop and maintain trustworthiness
Skills:
· Ability to manage multiple priorities in an organized and timely fashion with proven track record of delivering on projects and process improvements
· Excellent communication and organizational skills
· A creative problem solver, pro-active and able to use initiative to develop solutions
· Demonstrated team-building skills including experience in goal setting, motivating, leading, evaluating and developing a high-performance team
Qualifications:
· A University degree from a recognized post-secondary institution.
· 10+ years working at progressively senior roles within mid-sized retail organizations
· Proficiency MS Office programs
Job Types: Full-time, Permanent
Additional pay:
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Flexible language requirement:
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Education:
Experience:
- Senior Management: 10 years (required)
- Soft Retail: 5 years (required)
Willingness to travel:
Work Location: In person
