Conveniently located in Kamloops, Dr. Della Summers Dental Solutions has been serving the community for over 10 years. Our clinic provides a wide range of services including cleanings and prevention, cosmetic dentistry, restorations, Invisalign, periodontics, endodontics and pediatric dentistry.
Led by Dr. Summers, our close-knit team is committed to providing exceptional care in a warm and welcoming environment. We pride ourselves on providing quality dental care and 4.8 stars on Google reviews, evidence of our exceptional patient service, commitment to continuous learning and innovative technology.
Additionally, through working within the dental corp network, you will have the opportunity to work alongside and learn from some of the industry’s leading clinicians and have greater access to advanced treatment technologies and training & development, and support.
Schedule: Full Time
We are currently looking to hire a Patient Coordinator to join our busy and well-established practice. As part of the Administrator team, you are the face of the business. The successful candidate will have a passion for building strong patient relationships and contributing to the ongoing oral health of their community. In this busy role, you’ll have the opportunity to work alongside and learn from a strong team of dental professionals.
Why Should You Join?
Competitive compensation & benefits: Our compensation packages are reviewed annually in a comparative study that ensures alignment with industry standards.
Established and stable practice: Our successful practice is a leader in patient care, providing a range of services to a loyal and established patient base.
Health & Safety and Compliance: The practice has a strong health and safety culture, with compliance measures embedded in every aspect of the workplace.
Career development: A career with us ensures you have the support, tools, and encouragement you need to grow and evolve as a professional on your individual career path, including access to industry-leading continuing education through the award-winning DC Institute (dcinstitute.ca)
Fast-growing and entrepreneurial environment: Our practice is innovative, growth-oriented, and patient-focused – a combination that makes for a fast-paced, exciting, entrepreneurial atmosphere.
Respect for our people: The team is built on a culture of respect and positivity, where we celebrate individuality and value each other’s unique strengths and contributions.
Work-life flexibility: Everyone has a life outside the practice, and we are committed to helping each team member find a healthy, sustainable balance between home and career.
Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, and respond to all fee inquiries in a positive manner
Effectively manage the recall system and accurately maintain the patient database
Process referral letters and other patient correspondence upon receipt from the provider
Manage and file all patient records and charts
Establish genuine rapport with patients, welcoming patients warmly and by name.
Establish life-long patient relationships, ensuring retention and loyalty.
Demonstrate active listening and empathy to patients using effective communication skills.
Responsible for the entire patient experience.
Attends and actively participates in team meetings.
Contributes to the team by working together as a cohesive unit.
Maintains composure under pressure during times of change.
Minimum 1 year of Dental Administrator experience.
Clinical background is considered an asset.
Experience with Dental software.
Total Rewards + Perks:
Team members have access to a range of resources focused on enhancing their personal and professional lives. We provide annual compensation reviews, voluntary RRSP contributions, and industry-leading learning and development opportunities. Our team members also enjoy extensive discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; and unlimited access to a variety of discounted entertainment, hotels, products and services. Our Employee and Family Assistance Program (EFAP) connects team members and their families with complementary, confidential, short-term counseling and advisory services. We are continuously evolving and enhancing the programs to offer our team members exclusive benefits that complement their lifestyles.
We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who requires reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.