LONG TERM CARE HOMES ASSESSMENT AND TRIAGE OFFICER
Ministry of Health and Long-Term Care
Ottawa, ON
The Ministry of Health and Long-Term Care is seeking a Long-Term Care Homes Assessment and Triage Officer. Are you are nursing professional interested in promoting the health, safety, dignity and rights of residents in Ontario's Long-Term Care (LTC) Homes? If so, join our team of professionals.

What can I expect to do in this role?

In this position, you will:
  • gather, document, assess and triage information (concerns, complaints and critical incidents) received regarding Long-Term Care Homes in Ontario.
  • determine the severity of the information received and outline the associated risks to residents.
  • determine the inspection program's response and action.
  • support and conduct inquiries and off-site inspections as required.
  • prepare correspondence, briefing notes and other materials as required.
How do I qualify?
Mandatory
  • Current registration as a Registered Practical Nurse (at minimum) with the College of Nurses of Ontario.
  • Willingness to travel small distances on a periodic basis for training and education.
Communication, Listening and Interviewing Skills:
  • You are able to deal with contentious issues, sensitive personal health information and complaints from upset or angry individuals.
  • You can effectively communicate with the residents, complainants, stakeholders, the public and LTC Home staff.
  • You have the ability to communicate with persons about complex health care issues.
Clinical Nursing and Assessment Skills:
  • You have the ability to assess information gained from discussions and interviews regarding the care and services provided to residents.
  • You are able to determine if there is a true risk of harm to residents.
  • You have the ability to discuss medically complex situations and current clinical best practices with other health professionals.
  • You can determine what legislative requirements may be in non-compliance.
Knowledge of Health Care Operations:
  • You have demonstrated knowledge of long-term care homes and health care system operations.
  • You have knowledge of current health care practices (e.g. medication administration, skin and wound care, pain management, responsive behaviours, etc.).
  • You possess the ability to interpret, apply and ensure compliance with relevant acts and regulations governing Long-Term Care homes (e.g. Long-Term Care Homes Act, 2007, the Provincial Offences Act, etc.).
Problem-Solving and Conflict Resolution Skills:
  • You are able to appropriately respond to complaints about resident care and services.
  • You have the ability to prepare ministerial responses to resident care issues.
  • You are able to diffuse and resolve contentious and highly sensitive issues.
Other Relevant Skills:
  • You have demonstrated written communication and computer skills to develop correspondence and briefing notes.
  • You have the ability to work collaboratively within a provincial team.
  • You have the ability to work independently and make logical decisions in an emotional, high stress environment.
Additional Information:Address:
1 Temporary, duration up to 12 months, 347 Preston St, Ottawa, East Region
Compensation Group: Ontario Public Service Employees Union
Understanding the job ad - definitionsSchedule: 4.7
Category: Health and Social Services
Posted on: Wednesday, July 17, 2019

Note:
W-HL-137000/19