Job Title
Client Relations Coordinator (Arabic & English)
Location
GTA - Mississauga
About the Organization
We are a GTA-based community-focused organization providing client services to Arabic-speaking and Palestinian communities across the region.
Our work centres on clear communication, structured support, and respectful client care. A large portion of the individuals we serve come from Arabic-speaking and Palestinian backgrounds.
We value professionalism, patience, and cultural understanding in all client interactions.
About the Role
We are seeking a bilingual (Arabic and English) Client Intake & Relations Coordinator to be the first point of contact for clients and support the intake and coordination process.
Responsibilities
- Serve as the first point of contact for new and existing clients
- Conduct client intake and gather information accurately and respectfully
- Communicate with clients in both Arabic and English
- Schedule appointments and coordinate follow-ups
- Support internal coordination and workflow
- Ensure a consistent and professional client experience
Requirements
- Fluent in Arabic and English
- University degree or equivalent post-secondary education
- 2–5 years of experience in a similar role
- Strong communication and active listening skills
- Comfortable working in a client-facing environment
- Eligible to work in Canada
Ideal Candidate Profile
We are looking for someone who is:
- Calm, professional, and composed in client interactions
- Patient and respectful in communication
- Empathetic and comfortable working with individuals in sensitive situations
- Organized and detail-oriented
- Reliable in handling multiple tasks in a structured environment
- Consistent in maintaining confidentiality and professionalism
Pay: $30.00-$60.00 per hour
Ability to commute/relocate:
- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)
Language:
- Levantine Arabic (preferred)
Work Location: Hybrid remote in Mississauga, ON
