Alder, a Michelin recommended restaurant from the acclaimed Alo Food Group (Alo, Aloette, Alobar) located inside the energetic and industrious Ace Hotel.
The hotel features a culinary program that’s as vibrant, inspired and culturally alive as the city around us. We’ve already got some of the city’s best talent and now we just need you!
What we value most from our teammates is authenticity. Real people provide real genuine service, and do great work they’re proud of. We pride ourselves on the beautiful diversity and uniqueness of our team members, and their ability to forge community both as a team and with our guests.
SUMMARY
Responsible for the supervision of the day to day F&B operation in Ace Hotel. Oversees and maintains a service and leadership philosophy which serves as a guide to respective staff. Works closely with Food & Beverage leadership to monitor the effectiveness of the services and products offered in the restaurant and adjust accordingly to ensure maximum profitability and guest satisfaction. Responsible for providing lateral service to other Food and Beverage operations as needed.
CORE FOCUS & ESSENTIAL RESPONSIBILITIES
Qualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned.
- Ensure that staff report to work as scheduled.
- Inspect grooming and attire of staff and rectify any deficiencies.
- Review daily sales and resolve discrepancies with Accounting.
- Participate in the preparation of weekly schedules in accordance with staffing guidelines and labor forecasts and adjust schedules throughout the week to meet the business demands.
- Assign work and side duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
- Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
- Maintain consistent knowledge of house account and arrivals.
- Monitor the preparation of station assignments, ensuring compliance to departmental standards.
- Inspect, plan and ensure that all materials and equipment are in complete readiness for service.
- Inspect all aspects of the restaurant environment ensuring compliance with standards of cleanliness and order. Rectify all deficiencies.
- Ensure all team members are fully trained in their job functions, and assist with onboarding of new staff.
- Review par levels of supplies and equipment. Complete requisitions to replenish.
- Ensure that specified amounts of menus and wine lists are available and in good condition for each meal period.
- Anticipate guests' needs and promote positive guest relations through name recognition at all times.
- Monitor and handle all guest complaints.
- Ensure that all staff closing duties are complete before staff sign out.
- Update POS system with menu changes.
- Complete work orders for maintenance repairs
- Prepare and submit daily payroll tips and review/approve hours worked for payroll.
- Maintain complete knowledge of and strictly abide by liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
SUPPORTING FUNCTIONS
In addition to the core focus & responsibilities, the candidate is expected to complete the following duties:
- Expedite on the floor and in the kitchen as business demands.
- Provide feedback to staff on their performance. Handle performance problems and coach/counsel team members according to hotel policy
- Attend hotel operational meetings as requested.
ESSENTIAL QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to satisfactorily communicate in verbal and written English with guests, leadership, and co-workers to their understanding.
- Prioritize and organize work assignments, have timely follow up and execution.
- Have superb time management skills.
- Maintain complete knowledge of all hotel services/features and hours of operation.
- Other language, mathematical, and reasoning abilities as outlined below.
- Ability to comply with physical demands as outlined below.
- Knowledge and understanding of Atelier & Ace Culture & initiatives
- Technologically sound with Google applications.
- Ability to compute basic mathematical calculations.
- If applicable, must meet any required minimum age to serve alcohol.
- Must be able to maintain a flexible work schedule.
- Knowledge of safety initiatives in compliance with OSHA guidelines.
REQUIRED EDUCATION and/or EXPERIENCE
Smart Serve certification required. Previous experience as a restaurant leader required. Minimum three years working in a restaurant setting required. Additional certifications preferred.
LANGUAGE, MATHEMATICAL, and REASONING ABILITIES
Candidate must meet the following cognitive abilities:
- Ability to understand guests’ service needs & requests.
- Ability to acknowledge guests’ requests in a polite manner.
- Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred).
- Ability to apply logical thinking and understanding to carry out written and oral instructions.
- Ability to address and solve problems involving guest and operational issues.
- Ability to compute basic mathematical calculations.
PHYSICAL DEMANDS / WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical restaurant environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sit, walk, and stand continuously.
- Lift / carry 10 lbs (frequently) and 50 lbs (occasionally)
- Bend, squat, crawl, and reach above shoulder level.
- Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation.
- May be exposed to extreme temperatures, dust, dampness, height, and moving machinery.
HIRING PROCESS TRANSPARENCY
In alignment with Ontario legislative requirements, including the Working for Workers Act 2026 Ontario pay transparency amendments, we confirm that:
- This posting is for a current, existing vacancy.
- We do not use artificial intelligence to screen, assess, or select applicants at any stage of the hiring process.
- All applications are reviewed by our hiring team to ensure a fair and human-centered recruitment experience.
- The salary range for the role is $60,000 - $65,000 annually commensurate with experience and qualifications. We are committed to fair, equitable, and transparent compensation practices. Additional benefits may include health coverage, paid time off, and employee perks, where applicable.
ACCESSIBILITY & ACCOMODATION
Ace Hotel Toronto is committed to providing an inclusive and accessible recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act 2005 (AODA). Accommodations are available upon request for candidates participating in all aspects of the selection process. If you require accommodation, please inform our team at [email protected] and we will work with you to meet your needs in a timely and respectful manner.
Job Types: Full-time, Permanent
Pay: From $60,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Vision care
Work Location: In person
