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Agencies: kindly refer to our website on how to proceed.
Why Solotech?
To take your career to the next level! As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide. Recognized as one of Montreal's Top Employers (2023), join us and become part of a unique story that has been shining for over 45 years!
The incumbent is responsible for serving customers in person, on the phone, by e-mail and/or responding to requests made via the Internet. He/she will mainly take care of customers with special and/or specific needs, organize their orders, answer their questions, and follow up on their orders.
Your day will look like this:
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Receive customer calls in a courteous and professional manner to meet their needs for audio-visual equipment and services;
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Communicate with customers in an engaging manner using language they are familiar with;
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Assist in the development and guidance of the Inside Sales team;
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Share knowledge of Solotech's products, operations and internal competencies with the team;
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Help follow up on various customer files;
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Ensure proper inventory management and propose equivalents for hard-to-get products by prioritizing those available in the various warehouses;
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Provide detailed information on a wide range of products and solutions sold;
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Handle objections and disputes effectively, using active listening and counter-proposal techniques to strike a balance with the customer (customer service).
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Develop and maintain in-depth knowledge of technologies and products sold, as well as a general understanding of all solutions offered by Solotech;
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Record transactions in a computerized system and ensure payment of purchases.
Your profile:
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Bilingual: French and English
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College diploma or equivalent technical training
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Minimum 2 years' experience in audio-visual or electronics sales
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Variable working hours depending on opening hours.
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Excellent oral and written communication skills
Our offer to you:
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Competitive compensation and group insurance plan
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Corporate savings plan with employer contribution
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Opportunities for training and career advancement
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Reimbursement of professional and development fees
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Employee assistance program to ensure personal health and well-being.
Don’t have all the required skills? Apply anyways! We acknowledge that experience comes in different forms and encourage everyone to apply. We appreciate your time and look forward to considering your application!
Find out more at: www.solotech.com
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Solotech is committed to accommodating applicants with disabilities throughout the hiring process. At any stage of the hiring process, Human Resources will work with applicants requesting accommodation.
**In this document, the masculine gender is used in the neutral form and refers to both women and men.
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