About Us
Best Western Premier Winnipeg East is one of Winnipeg’s newest full-service hotels, featuring 141 guestrooms, modern meeting spaces, a restaurant, a full fitness facility, and an indoor pool with waterslide and hot tub. Located in the heart of East Transcona, we blend upscale design with a nod to the area’s railway heritage.
We operate with clear standards, structured processes, and a strong focus on consistency, cleanliness, and professionalism.
Job Title: Housekeeping Supervisor
Job Summary
The Housekeeping Supervisor oversees daily housekeeping operations to ensure guest rooms and public areas meet Best Western Premier cleanliness and brand standards. This is a hands-on leadership role that requires flexibility, attention to detail, and the ability to assist with room cleaning when required based on occupancy or staffing levels.
Hours may fluctuate depending on seasonality and operational needs.
Job Duties
- Supervise daily housekeeping operations and team performance
- Inspect guest rooms and public areas to ensure brand standards are met
- Provide coaching, feedback, and support to room attendants and housepersons
- Assist with cleaning guest rooms when required due to occupancy levels
- Coordinate daily priorities with Front Office and Maintenance
- Monitor linen, amenities, and supply inventory
- Ensure proper chemical handling, safety practices, and WHMIS compliance
- Respond professionally to guest concerns and housekeeping-related issues
- Report maintenance and safety issues promptly
- Maintain inspection records and follow up on deficiencies
- Participate in departmental meetings and operational projects
- Perform additional duties as assigned to support hotel operations
Key Performance Indicators
- Room inspection pass rates and cleanliness quality
- Guest satisfaction scores related to housekeeping (Medallia / GSS)
- Reduction in re-cleans and guest complaints
- Productivity and efficiency during high-occupancy periods
- Inventory and linen control
- Team attendance, reliability, and adherence to standards
Requirements
- Previous hotel housekeeping experience required; supervisory experience preferred
- Physically capable of performing housekeeping duties (lifting up to 50 lbs / 22 kg)
- Ability to stand, walk, bend, reach, and push carts for extended periods
- Strong attention to detail and high standards of cleanliness
- Professional communication and leadership skills
- Flexible availability, including weekends and holidays
- Reliable, organized, and willing to lead by example
- Knowledge of cleaning techniques, safety, and chemical handling
- WHMIS Certification required (or willingness to obtain)
The successful candidate will be required to provide a satisfactory Criminal Record Check as a condition of employment.
Why Work With Us
At Best Western Premier Winnipeg East, housekeeping leadership is recognized as a critical part of the guest experience.
We offer a structured, professional environment with clear expectations, engaged leadership, and measurable standards of success. This role is suited for individuals who take pride in their work, value accountability, and are seeking long-term growth within hospitality.
Job Type: Full-time
Pay: $18.00-$19.50 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site gym
- On-site parking
- Vision care
Ability to commute/relocate:
- Winnipeg, MB R2C 3A8: reliably commute or plan to relocate before starting work (required)
Experience:
- Housekeeping Supervisor: 1 year (preferred)
- Hotel Housekeeping: 2 years (required)
Work Location: In person
