ServiceOntario's Business and Personal Property Branch (BPPB) is seeking a results-oriented individual with exceptional customer service skills. You will investigate and respond in both French and English to customer inquiries and promote and ensure compliance with Branch-administered legislation while acting as a liaison between the branch and service delivery partners.
The Business and Personal Property Branch (BPPB), Registries and Licensing Services Division accepts, reviews and fulfills corporation registration and information filings, business registration and search related service requests received through the mail channel and supports fulfillment of business and personal property security related information and transaction requests received through the electronic, in-person, and telephone channels.
In this position, you will:
- respond in both French and English to a high volume of complex customer inquiries;
- research multiple legislation and regulations to ensure accurate customer response;
- work in collaboration with internal/external partners to resolve customer issues;
- promote and ensure compliance with legislation and regulations;
- monitor the accuracy of public records to ensure compliance with policies and legislation.
- You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire. (Only a requirement for the designated position)
- keyboarding at 40 wpm
You have:
- knowledge of relevant legislation and the ability to interpret and apply it to respond to complex inquiries and assess compliance
- ability to learn and apply mandates, services, policies, standards, and procedures
- knowledge of reference tools and resources to support service delivery partners
- experience using research methods and tools to gather, verify, and analyze information
You have:
- effective verbal and written communication skills to clearly explain information and summarize issues
- ability to remain calm, focused, and professional when handling complex or escalated situations
- interpersonal skills to work effectively with colleagues, clients, and partners in a diverse environment
- ability to prepare reports, correspondence, and other documents
You have:
- proven analytical skills to investigate and resolve inquiries or complaints and assess potential compliance issues
- ability to interpret legislation, policies, and precedents to provide guidance
- ability to review information and determine appropriate next steps to resolve issues
You can:
- manage multiple tasks, prioritize work, and meet deadlines
- gather and track information from various sources and maintain accurate records
- manage multiple cases and shift between priorities as needed
You have:
- basic math skills to perform calculations and support reporting
- experience using computer applications to prepare documents and manage information
- familiarity with office equipment and tools to support day-to-day operations
If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's
Human Rights Code and the
Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:
- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy
