Cosmetic Patient Care Coordinator
Toronto Dermatology Centre
What we are about:
Vos Collection is a group of Canada’s leading Medical Aesthetics clinics with the goal of providing world-class client experiences. We aim to allow our partners to achieve their personal and professional aspirations by providing support through a collaborative and inclusive approach.
Our core values are: RESPECT, INNOVATION, COMMUNITY, EXCELLENCE, AGILITY
At Vos Collection we pride ourselves on offering our dedicated clients a five-star luxury experience and care. As part of the Vos Collection family, we offer the same dedication to our team member’s career development, advancement, and satisfaction.
Toronto Dermatology Centre is an extremely busy clinic specializing in anti-aging and corrective treatments including neuromodulators, HA Volumizers, laser treatments and medical-grade skincare.
We have an immediate opening for a highly motivated, professional and experienced administration coordinator to join our cosmetic team. Working alongside our team of medical estheticians and physicians, the Cosmetic Coordinator will assist with facilitating the administrative elements of each patient encounter and visit. As the main point of contact in the cosmetic clinic, this role has a significant influence on patients experience and satisfaction.
The successful candidate will be an organized, dynamic multi-tasker and results-oriented individual with strong communication and interpersonal skills and a successful track record in administration or customer service roles.
Primary responsibilities include:
- Providing 5-star customer service
- Greeting and welcoming patients
- Scheduling patient appointments
- Responding to email and telephone inquiries
- Patient loyalty, referral and retention program
- Patient billing
- Retail sales
- Patient follow-up
Essential for success in this role:
- Exceptional customer service skills
- Strong verbal and written communication
- Experience in customer service, retail skincare sales or an equivalent service oriented role
- Basic computer skills
- Ability to multi-task and work well as part of a team in a fast-paced clinical environment
What you can expect from us:
Vos Collection is committed to offering a family focused environment based on equality and respect. More specifically, we respect our Team Members point of differentiation, need for development and we respect each individual voice in the company. We believe that the most successful businesses are those that have a natural, not forced, “people first” culture and in turn, we place value on Team Member learning, career path development, and inclusiveness. As a primary focus in our selection process, we place a high value on attitude and self-awareness to ensure that our team is aligned and well suited to not only be a part of, but further assist in living out our family focused culture.
We offer competitive rates and industry incentives.
Schedule: Monday - Friday, some Saturdays required
Job Types: Full-time, Permanent
Pay: $22.00-$24.00 per hour
Application question(s):
- Do you have experience in customer service, retail skincare sales or an equivalent service oriented role?
- Why do you think you are a good fit for this role?
Work Location: In person
